1. Overview

    1. These terms and conditions constitute a binding contract between you and Bluejay Limited ("Bluejay" or "we/our/us/the Company") and govern your use of the gaming services offered by the Company (the "Services."). By using the Services, you agree to be bound by these terms and conditions, which incorporate the following additional terms (collectively, the "Terms"):

      1. Privacy Policy
      2. Responsible Gaming Policy
      3. Game Rules
      4. Promotion Terms
      5. SMS Betting Rules
    2. We reserve the right to update these Terms from time to time in order to address legal and regulatory changes, to incorporate changes in our business or the Services offered, or to improve the clarity and helpfulness of these Terms. When the Terms are updated, we will post them on our site and it is your responsibility to check our site from time to time to review any updated Terms when posted. The updated Terms shall govern and control once they are posted to our site. It is your responsibility to retain copies of transaction records and Service policies and rules.
    3. The Company is licenced, regulated and accredited by The Betting Control and Licensing Board - Licence Number BK 0000432 .

  2. Customer Legal Requirements

    1. Our Service is restricted to individuals of legal age (18) who are residents of jurisdictions where the use of our Service is not prohibited by law. All bets are void where prohibited by law.
    2. You accept that use of our Service is at your sole option, discretion and risk. Furthermore, you agree that use of our Service is for your own personal entertainment and non-professional use and, in doing so, are acting on your own behalf and acknowledge that any activities in violation of these Terms are strictly prohibited.
    3. By accepting these Terms, you are fully aware that there is a risk of losing money when gambling and you are fully responsible for any such loss. You agree that your use of our Service is at your sole option, discretion and risk. In relation to your losses you shall have no claims whatsoever against us or any of our partners, or respective directors, officers or employees.
    4. By opening an account or using our Services, you represent, warrant and agree that you will comply with all laws, statutes and regulations in relation to your use of our Service. We are not responsible for any illegal or unauthorised use of our Service. By accepting these Terms, you agree to assist us with the compliance with applicable laws and regulations.
    5. It is your sole and exclusive responsibility to ensure that you are fully compliant with all laws relating to online activity and/or gambling in your jurisdiction. We shall in no way accept liability in situations where your use of the Service is in breach of any state, national or international laws.
    6. We reserve the right to close any customer account without prior notice. You are expected to abide by these Terms at all times and you accept that any breach could lead to penalties including but not limited to account suspension, cancelled bets and loss of winnings.

  3. Customer Accounts

    1. Registering a New Account
      1. To use our Services, you must first register an account. During the account creation process, you will be required to enter your personal details during the account registration process, which may include your mobile number, full legal name, etc. In the event your registration information is inaccurate or incomplete, you will be required to update such information upon request.
    2. Acceptance of Terms
      1. By registering an account, you represent and warrant that you are of legal age, are competent to enter into a binding legal agreement, and that you hereby understand and accept all the Terms.
    3. Single Account
      1. You may only register and operate a single account with a single mobile money wallet account. If you hold more than one account with the same mobile money service provider we reserve the right to suspend duplicate accounts.
      2. You may not access the Service by means of another person's account. Should you attempt to open more than one account, under your own name or under any other name, or attempt to access the Service by means of another person's account, we reserve the right to immediately close all your accounts and bar you from future use of any of Service.
    4. Passwords
      1. The account registration process will use your mobile number as your username. You must keep this information secret. Any actions carried out through your account will stand if your user name and password have been entered correctly.
      2. Should any customer give away, share or lose his/her account number and/or password, we will not be held liable for any claims that may result from, or regarding that account. Customers are solely responsible for their account transactions and should keep their account information strictly confidential.
    5. Personal Use Only
      1. Our Services are for personal, non-commercial use only. You agree that we are entitled to monitor your gameplay and use of our Service to detect gameplay patterns indicative of professional, non-recreational play. Any professional use of our Service is prohibited.
    6. Eligibility
      1. Employees of the Company, its licensees, distributors, wholesalers, subsidiaries, advertising, promotion or other agencies, media partners, retailers and members of the immediate families of each are not eligible to use the Service, and all accounts in violation of this clause will be immediately terminated.
    7. Accuracy
      1. You are required to keep your registration details up to date at all times. If you change your address, e-mail, phone number or any other contact or personal information, please contact us in order to update your account information.
    8. Dormant Accounts
      1. Your account will be considered dormant if it has not had any activity for 6 months. Account activity is defined as the following: making of a deposit or withdrawal; placement of a bet.
      2. Every effort will be undertaken to transfer unclaimed funds back to the lawful owner of the account.  Where this is not possible, such unclaimed funds shall be relinquished to the Unclaimed Financial Assets Authority following the prescription of time as determined by Kenyan law from time to time
      3. To the extent permitted by law, we reserve the right to deduct a dormant account maintenance fee of up to five Euros (or equivalent) per month from an inactive account until such account is no longer in credit, has become active, or has been inactive for thirty months.
    9. Self-Exclusion
      1. You may, at any time, request temporary or permanent exclusion from the Service. To view the various self-exclusion options available, please refer to our Responsible Gaming Policy linked at the beginning of these Terms.
    10. Refusing and Suspending Accounts
      1. We may refuse to register you as any customer or elect to de-register, exclude or suspend you as a customer from the Service at any time, for any reason or for no reason whatsoever.
      2. Subject to the provisions of the statutory regulations applicable, we will grant you three (3) days’ notice prior to our decision to de-register you as a customer.” .

    11. If we de-register, exclude or suspend you, we shall have the right to:

      1. If we de-register, exclude or suspend you, we shall have the limited right to: withhold payment to you of any contested funds, whether such funds are deposits, refunds, bonuses, free monies, sportsbook credits, pay-outs or the like
      2. Establish the specific criteria with which you must comply in order to be allowed access to the Service (and your account, if applicable); and
      3. Furnish information about you to law enforcement agencies (if the reason for such termination, de-registration, exclusion or suspension was fraud or some other form of illegal misconduct), collection agencies and/or intra-group sportsbook/casino databases. You hereby irrevocably authorize us to do so in our absolute discretion.

  4. Placing Bets; Refusing and Voiding Bets

    1. You agree to pay us for all bets that are placed through the Service using your account.
    2. We reserve the right to refuse or limit any bets at our sole discretion for any reason whatsoever. In circumstances where a bet is deemed to be or is declared void by us solely at our discretion (e.g., not as a result of any breach of these Terms), any sum deducted from your account with respect to that bet shall be credited to your account.
    3. Wagers shall only be valid if accepted by our server and subject to these Terms. Until acceptance, no communications from you shall be binding on us and all information displayed on this site constitutes an invitation to play only. Should we determine to waive a rule in the interest of fair play to you, it shall only be for that instant and shall not set a precedent for the future.
    4. By placing a bet, you represent and warrant that you are not prohibited from entering into the bet by any contract, regulation, rule, or sports governing body, and that you do not know the outcome of the event upon which you are betting. In the event these reputations are false, your bet is automatically void.
    5. Without limiting our discretion to refuse or limit bets at our discretion, you agree that we may void any bets in our absolute discretion if:
      1. We suspect you have engaged in any illegal activity or any Prohibited Activity (as defined below);
      2. You have breached any of these Terms;
      3. There is a technological error related to the Service or the placing of your bet;
      4. We have reason to believe that your bet, or the event upon which you have bet, may be subject to manipulation, collusion, match fixing, or other unethical activity; or
      5. Where we are required to do so by law or regulation.

  5. SMS Betting

    1. By texting the word "Accept", "Play" or any derivative thereof, in any SMS to us, you hereby accept our Terms & Conditions relating to the Service.
    2. Each event on which betting is offered by us has a related gameid. We will not void a bet if a selection is made against the incorrect gameid.
    3. All commands (Register, Deposit, Bet, Balance, Password Reset, Withdraw) sent by SMS will be taken to be from customer.
    4. Bets must be placed at least 5 minutes prior to the stated event starting to be considered valid.
    5. Whether deposits, bets and/or withdrawals are sent by SMS or any other means, the customer account will reflect all transactions accordingly. Customers can view their transactions in more detail by going to www.betway.co.ke or by contacting customer service: [email protected].
    6. All bets made by SMS will be taken at the odds applicable at the time of placement of the bet. Every effort will be made to place your bet promptly so that the price you want is not missed, although this may sometimes be unavoidable due to reasons such as, but not limited to, price changes and market suspension. Discretion will be used in these circumstances, but in no way can we guarantee these prices will be honoured on each occasion.
    7. We reserve the right to review and reconsider all bets affected by technical issues.

  6. Payment Details

    1. Verification of Bank Details
      1. If you use a mobile money account, a credit/debit card and/or a financial/bank account for your transactions, the account holder’s / cardholder’s name must be the same as the name you used when registering your account. Should the name you registered on your account and the name that appears on your credit/debit card and/or financial/bank and/or a mobile money account differ in any way, your account will be immediately suspended. Should your account be suspended, we recommend you contact customer service for details regarding our verification process.
      2. All cash-ins, regardless of the payment method, are subject to audit before being processed. As a result, payment of cash-ins could take up to 2 business days to process.
    2. Updating Payment Details
      1. Updating or adding additional payment details may only be done by contacting customer service. It is your responsibility to make yourself aware of the terms upon which your payments are accepted. You are solely responsible to keep abreast of any changes.
    3. Inter-Account Transfers
      1. The transfer of funds between individual accounts is strictly prohibited.
    4. No Interest
      1. Any monies held in your account shall not attract interest.
    5. Chargebacks
      1. If we incur any chargebacks, payment reversals or other charges in connection with your account, we reserve the right to recover such amounts from you.
      2. You represent, warrant and undertake that no chargebacks or other payment reversals or cancelations shall be made concerning account without our prior written consent. In the event of any such chargeback, reversal or cancelation, you agree to indemnify and hold us harmless against any amounts, costs, claims, damages and expenses arising in connection with such chargebacks, reversals or cancellations, or in connection with our efforts to recover such sums from you.
    6. Credit Checks
      1. We reserve the right to run credit checks on all cardholders with third party credit agencies on the basis of the information provided on registration.
    7. Tax
      1. You are solely responsible for any applicable taxes on any prizes and/or winnings that you collect from your use of the Service over and above taxes collected by us on your behalf. We will deduct applicable taxes from any prizes or winnings prior to payment to you; as a result, you acknowledge and agree that any amounts you receive shall be net of such deductions.

  7. Withdrawals

    1. General Withdrawal Policy
      1. All withdrawals will be processed back to the same payment method used to make a deposit on the account. If a financial account and/or credit/debit card and/or a mobile money has been used to deposit funds, the name registered on the account must correspond to the name registered on the account/card. In the case of a request to pay funds via Direct Bank Transfer (DBT), the acquiring bank account must be held in the same name used during registration.
      2. Withdrawals may require multiple transactions over a number of days, based on payment provider limitations.
      3. There may be charges incurred for withdrawals.
      4. We reserve the right to undertake reasonable diligence to verify the validity of any bets, wagers or winnings as a precondition to paying out any wins or permitting player withdrawals.
      5. If the value of a deposit made by a Customer is not sufficiently played on the Betway system, in the sole discretion of Betway, prior to a withdrawal being requested by the Customer, then Betway reserves the right to levy a suitable charge to the Customer's account for all reasonable processing costs incurred by Betway relating to both the relevant deposit and subsequent withdrawal. If required, the value of the withdrawal requested by the Customer may be reduced accordingly.
    2. Identification Checks
      1. Customers must provide a copy of their proof of identity, address, copies of credit cards and/or other appropriate documentation when withdrawing credits. Proof of identity must match the registered name and surname. If any customer fails to provide this within 4 weeks of our request, the account may be subject to lock out and winnings and/or cash-ins made, voided. In cases of fraudulent documentation, accounts will be locked and all balances forfeited.
      2. Upon making a withdrawal, you may also be required to provide a valid PIN code and send in any other valid identification documents we ay reasonable require to verify your age and address. The withdrawal will not be processed for payment until we have received a valid PIN and all requested identification documents. Acceptable identification documentation includes, but is not limited to:
        1. copy of a valid photographic identification document, such as a passport or driver’s license;
        2. a confirmation of your KRA PIN code. Copies of your valid taxpayer registration certificate will be considered a valid confirmation of your KRA PIN code;
        3. a copy of a recent utility bill/document confirming residence, such as an electricity bill, telephone bill etc. (important: the utility bill must not be older than 3 months);
        4. a photocopy of the front and back of all credit/debit cards used to make a deposit (note: we are only required to see the first and last 4 digits); and/or
        5. proof of ownership of mobile wallet including but not restricted to official SIM card registration documents, and official mobile money wallet registration documents.
      3. The payment of a withdrawal will only be made to the customer who deposited the funds. You hereby authorise us and our designated agents, as and when we require, to confirm your identity and to clarify your right to use the money that you have betted through our Service. Failing to provide the required documents may have the following implications:
        1. your account will be locked; and
        2. no further gambling will be permitted until we have successfully verified your details.
      4. We reserve the right to run credit checks on all cardholders with third party credit agencies on the basis of the information provided on registration.
      5. When we request additional information from you in order to process a withdrawal request, all withdrawal requests will remain pending until the correspondence has been returned and approved by us. We must successfully receive and verify your identification documents, either via internal means or a third party, before you can withdraw from your account.
    3. Only one Mobile Money Account per Customer
      1. Winnings will only be paid to customers having one account with a single mobile money account. All winnings will be void for customers with more than one active account with the same mobile service provider. We allow only one account with one mobile money wallet account per computer, mobile device, household, IP address unless permission is granted otherwise by us in writing.
    4. Limitation on Withdrawals
      1. Customers who withdraw a sum of money that is 5 times or more greater than their lifetime deposits though the Service will only be able to withdraw their winnings at a sum of KSh 400 000 per week. The remaining amount will be placed back in the customer’s account until such time that they are eligible for a further withdrawal. This clause will only be applied at the discretion of management.
    5. Review for Irregular Play
      1. Before any withdrawals are processed, your play will be reviewed for any Prohibited Activity (defined below). Should we determine that Prohibited Activity has occurred, we reserve the right to withhold any withdrawals and/or confiscate all winnings which we reasonably believe are related to the Prohibited Activity.
    6. Erroneous Payments
      1. You agree that, in the event of any payment or credit to your account which is made to your account as a result of our error, such amount(s) paid in error shall be held in trust by you for our benefit and shall not be withdrawn from our account. You shall return all amounts paid in error to us promptly upon our demand. We reserve the right to recover all amounts paid to you in error.

  8. Intellectual Property

    1. You acknowledge and agree that all right, title and interest in the Service, including but not limited to intellectual property rights, is our absolute property or duly licensed to us.
    2. The "Betway" brand name and any other Betway-related trademarks, service marks and/or trade names used in connection with the Service (the "Trademarks") are the trademarks, service marks and/or trade names owned by Merrivale Ltd., which reserves all rights to such Trademarks.
    3. You hereby acknowledge that by using the Service you obtain no rights in the Trademarks or the Service and you may only use the same in complete accordance with these Terms. Any use of the intellectual property related to the Service without our prior written consent is not permitted. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit, or tamper with the intellectual property related to the Service in any manner whatsoever.
    4. You acknowledge and agree that the material and content contained within the Service or within any of our websites, software or other properties is made available for your personal, non-commercial use only. Any other use of such material and content is strictly prohibited.

  9. Warranty Disclaimers

    1. THE SERVICE IS PROVIDED 'AS IS' AND WE MAKE NO WARRANTIES OR REPRESENTATIONS, WHETHER EXPRESS OR IMPLIED (WHETHER BY LAW, STATUTE OR OTHERWISE) INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, NON-INFRINGEMENT, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, OR COMPLIANCE WITH APPLICABLE LAWS AND REGULATIONS.
    2. The entire risk of as to the use, quality and performance of the Service is yours. We make no warranty that the Service will meet your requirements, be uninterrupted, timely, secure or error-free, that defects will be corrected or that the software or server that makes it available are free from viruses or bugs or represents that the full functionality, accuracy and reliability of the Service as to results or accuracy of any information obtained by you.
    3. We reserve the right to suspend, modify or remove or add to our website any games or software at its sole discretion with immediate effect and without notice. we shall not be liable to you for any loss suffered by you resulting from any changes made or for any modification or suspension of or discontinuance of the Service and you shall have no claims against us in such regard.
    4. Malfunctions
      1. We shall not be liable for computer malfunctions, failure of telecommunications service or Internet connections nor attempts by you to participate in games by methods, means or ways not intended by us.
    5. Reported Faults
      1. We cannot guarantee that the Service will never be faulty, but we will undertake efforts to correct reported faults as soon as we reasonably can. If a fault occurs, you should report the fault by e-mail or in writing to our customer service centre.
    6. Viruses
      1. Although we shall take all reasonable measures to ensure that the Service is free from computer viruses we cannot and do not guarantee that the Service is free of such problems. It is your responsibility to protect your systems and have in place the ability to reinstall any data or programs lost due to a virus.
    7. Service Suspension
      1. We may temporarily suspend the whole or any part of the Service for any reason at our sole discretion. We may, but shall not be obliged to, give you as much notice as is reasonably practicable of such suspension. We will restore the Service, as soon as is reasonably practicable, after such temporary suspension.

  10. Handling Errors and Interruptions in Play

    1. Interruptions
      1. We are not liable for any downtime, server disruptions, lagging, or any technical disturbances or disruptions to the game play. We are not liable for any acts or omissions made by your internet service provider or any third party with whom you rely upon to gain access to our Services.
      2. In the event of systems or communications errors relating to the generation of random numbers, bet settlement or other element of the Service, we will not be liable to you as a result of any such errors and we reserve the right to void all bets. Refunds may be given solely at the discretion of Management.
    2. System Malfunctions
      1. Where a manifest error, mistake or system failure results in an incorrect odd, line or handicap taken in a bet, the bet, or that part of the bet if it is a multiple bet/parlay will be null and void.
      2. In the event of a website system malfunction all bets are void. We reserve the right to void any winnings that were obtained as a result of hardware/software error or malfunction. We are not liable to you for any loss that you may incur as a result of such suspension or delay.
      3. In the above instances, and all other instances previously mentioned where a bet may be voided, the bet event will be paid at a decimal value of 1. For single bets this means that the customer will be paid back the original bet amount. For multi-bets that the customer will be paid at an adjusted total decimal value where the voided game is adjusted to a decimal value of 1.
      4. Customers found abusing such errors/malfunctions are subject to having their account closed and any deposits and/or winnings forfeited.

  11. Changes to Service

    1. We reserve the right to suspend, modify or remove or add content to the Service at its sole discretion with immediate effect and without notice. We shall not be liable to you for any loss suffered as a result of any changes made or for any modification or suspension of or discontinuance of the Service and you shall have no claims against us in such regard.

  12. Prohibited Activities

    1. General
      1. We intend for our Service to be a fun, safe and enjoyable experience for our customers. As a result, we reserve the right to monitor the site for unsuitable language and behaviour, which may result in appropriate corrective action including the termination of your account.
    2. Description of Specific Prohibited Activities
      1. We reserve the right to monitor all customer activity for cheating, irregular play and bad faith. All such activity is expressly prohibited and may result in the immediate termination of your account. Without limitation, the following types of activities are expressly prohibited in connection with our site, Service ("Prohibited Activity"):
      2. The misuse or abuse of bugs, glitches or errors of the Service;
      3. The use of bots or any other form of artificial intelligence;
      4. Hacking, attacking or abusing the Service or any servers, software or other components of the Service;
      5. Using VPNs or other software to circumvent any geographic limitations applicable to the Service;
      6. The use of software to influence or modify the outcome of any of the games;
      7. Match fixing, cheating or collusion;
      8. Participating in, aiding or facilitating criminal activity of any kind;
      9. Fraudulent or illegal activity of any kind;
      10. Abusive chargeback activity;
      11. Attempting to disrupt the Service or circumvent the technical measures employed by us to ensure the security and fair play of the Service;
      12. Any betting activity which we reasonably suspect to be irregular, unfair or in bad faith, including but not limited to equal, zero or low margin bets or hedge betting, or placing single bets equal to or in excess of 30% or more of the value of the bonus credited to their account until such time as the betting requirements for that bonus have been met.
    3. Legal Proceedings
      1. We shall take all necessary measures in case of suspected Prohibited Activity, including the blocking of your account, freezing of the funds and reserving the right to legal proceedings. Any criminal or suspicious activities may be reported to the relevant authorities.
    4. Fraudulent Payment
      1. In the case of suspected or fraudulent payments, including use of stolen credit cards, or any other fraudulent activity or Prohibited Activity (including any chargeback or other reversal of a payment), we reserve the right to block a user's account, reverse any pay-out made and recover any winnings. We shall be entitled to inform any relevant authorities or entities (including credit reference agencies) of any payment fraud or otherwise unlawful activity, and may employ collection services to recover payments. However, under no circumstances shall we liable for any unauthorized use of credit cards, irrespective of whether or not the credit cards were reported stolen.
    5. Irregular Play
      1. Before any withdrawals are processed, your participation in the Services will be reviewed for any irregular betting patterns. In the interests of fair gaming; equal, zero or low margin bets or hedge betting, shall all be considered irregular gaming for bonus playthrough requirement purposes. Other examples of irregular betting include, but are not limited to, placing single bets equal to or in excess of, 30% or more of the value of the bonus credited to your account before the betting requirements for that bonus have been met. Should We deem that you have indulged in irregular game play, we reserve the right to withhold any withdrawals and/or to confiscate all of your winnings.

  13. Anti-money Laundering

    1. Customers are strictly prohibited from utilising our systems to facilitate any type of illegal money transfer system. You will not use our website for any unlawful or fraudulent activity or prohibited transaction (including money laundering) under the laws of any jurisdiction that applies to you. If we have a suspicion that you may be engaging in or have engaged in fraudulent, unlawful or improper activity, including, without limitation, money laundering activities, or conduct otherwise in violation of these Terms, your access to our website will be terminated immediately and/or your account blocked. If your account is terminated or blocked in such circumstances, we are under no obligation to refund to you any funds that may be in your account. In addition, we shall be entitled to inform relevant authorities, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions of your identity and of any suspected unlawful, fraudulent or improper activity and you will cooperate fully with the Company to investigate any such activity.

  14. Limitation of Liability

    1. Exclusions and Limits
      1. Our total aggregate liability to you in contract, tort, negligence or otherwise, for any loss or damage howsoever arising from any cause, whether direct or indirect, or for any amounts (even where we have been notified by you of the possibility of such loss or damage) shall not exceed the value of the bets and/or bets you placed via your account in respect of the relevant bet/bet or product that gave rise to the relevant liability.
      2. We shall not be liable to you or any third party in contract, tort, negligence, or otherwise, for any indirect losses or damages, including, without limitation, damage for loss of business, loss of profits (including loss of or failure to receive anticipated winnings), business interruption, loss of business information, or any other pecuniary or consequential loss (even where we have been notified by you of the possibility of such loss or damage).
    2. Exclusions
      1. Nothing in these Terms will operate so as to exclude any liability for fraud, or for death or personal injury that is caused by our negligence, or any liability which cannot be excluded or limited as a matter of law.

  15. Termination of Account

    1. We reserve the right to terminate your account for any reason whatsoever at any time without notifying you. Any balance in your account at the time of such a cancellation will be credited to your mobile money account/credit/debit card, unless your account has been terminated for Prohibited Activity as set out above. We also reserve the right, at our sole discretion, to void any winnings and confiscate any balance in your account in any of the following circumstances:
      1. If you have more than one active account;
      2. If the name registered on your account does not match the credit/debit card, financial/bank account and/or Mobile Money used to make deposits on the account;
      3. If you participate in a promotion and submit a withdrawal before fulfilling the requirements of that particular promotion;
      4. If you provide incorrect or misleading information while registering an account;
      5. If you are not of legal age to gamble;
      6. If you have allowed or permitted (intentionally or unintentionally) someone else to use account;
      7. If you have played in a professional capacity, or in tandem with other customer(s) as part of a club, group, etc., or placed bets or bets in a coordinated manner with other customer(s) involving the same (or materially the same) selections; in this instance we further reserve the right, at our sole discretion, to restrict the total maximum pay out for the combined total of any such bets, to the equivalent of the maximum pay-out Limits permitted for a single customer (as outlined in the applicable rules).
      8. If you have "charged back" any of the deposits made with your credit/debit card on your account;
      9. If you are found colluding, cheating, money laundering or undertaking any kind of fraudulent activity while using the Service;
      10. If it is determined by us that you have employed or made use of a system (including machines, computers, software or other automated systems such as bots etc.) designed specifically to defeat, disable, cheat, or gain an unfair advantage while using the Service;
      11. If you use or access the Service or your account in bad faith;
      12. If you make statements that are sexually explicit or offensive while using our chat facility, this includes expressions of bigotry, racism, hatred or profanity; or
      13. If we should become aware that you have played at any other sportsbook or online gambling service under any of the circumstances set out in clauses 14.1.1 through 14.1.12.
    2. In the event we terminate your account as a result of suspicious or illegal activity, we reserve the right to pursue criminal charges or other criminal or civil sanctions against you, and we reserve the right disclose any relevant information to the authorities or other third parties as may be necessary to pursue any remedies available to us in this regard.

  16. Indemnity

    1. Indemnity
      1. You agree to indemnify and hold harmless us, our directors, officers, employees, shareholders, agents and affiliates, our ultimate parent and parent companies and any of our subsidiaries against any and all costs, expenses, liabilities and damages (whether direct, indirect, special, consequential, exemplary or punitive or other) arising from any participation in the Service by you, including without limitation:
        1. The use of the Service by you or anyone using your account;
        2. The use of the Service by means of telecommunication services;
        3. Use re-use of any materials at, or obtained from, the Service;
        4. Entry to, or use or re-use of any servers or equipment involved in providing the Service;
        5. Facilitating or making a deposit into your account;
        6. Wagering or gaming via the Service through any delivery mechanism offered; and
        7. Acceptance and use of any win or prize at or from us or the Service.

  17. Availability of Offers

    1. Eligibility; Offers & Promotions
      1. All offers are limited to one per person, family, household address, e-mail address, telephone number, same payment account number (e.g. debit or credit card, etc.), and shared computer, e.g. school, public library or workplace.
      2. All offers are intended for recreational customers and we may, in our sole discretion, limit the eligibility of customers to participate in any given promotion. We reserve the right to withdraw the availability of any offer or all offers to any customer.
    2. Offer recall
      1. We reserve the right to reclaim all bonuses awarded and/or any winnings accrued if a customer is found to be tampering with or abusing any aspect of any promotion. Where there is evidence of a series of bets placed by a customer and/or group of customers which, as a result of enhanced payments through promotional offers, results in guaranteed customer profits irrespective of outcome, we reserve the right to ignore the bonus element of such offers and settle bets at the correct odds. We further reserve the right to ask any customer to provide sufficient documentation for us to be fully satisfied as to the customer’s identity prior to us crediting any bonus, free bet or offer to their account.

  18. Governing Law, Support, Disputes and Complaints

    1. Support
      1. Customer support is available if you experience any difficulties. Customer support can be reached by email at [email protected]. Any complaints or disputes may be sent to this email address.
    2. Customer Complaints
      1. In the event that a dispute arises between a Customer and Betway in relation to the liability of Betway to pay alleged winnings to the Customer, and that dispute cannot be resolved between the parties, the dispute may be referred to the Betting Control and Licensing Board (“the Board”) for resolution.
      2. The Customer may therefore refer a patron dispute to the Board for resolution.
      3. The Board may conduct an investigation into the matter and shall thereafter resolve the dispute and communicate the outcome to the parties
      4. If either Betway or the Customer is not satisfied with the resolution of the Board, such party may file a petition with the Board to hold a hearing to reconsider the resolution.
      5. The Board may hold such a hearing and may determine whether the original resolution of the dispute should be confirmed, set aside or amended in any way
      6. The option to refer a dispute to the Board for resolution shall in no way supersede or supplant any party’s right to have a dispute adjudicated upon by a court of competent jurisdiction.

  19. Governing Law and Jurisdiction

    1. These Terms are governed by, and interpreted in accordance with, the laws of Kenya and you irrevocably submit to the exclusive jurisdiction of the courts of Kenya to settle any disputes (including claims for set off and counterclaims) which may arise in connection the creation, validity, effect, interpretation or performance of, or the legal relationships established by or otherwise arising in connection with these Terms.
    2. No legal or tax advice
      1. We do not provide advice regarding tax and/or legal matters. Customers who wish to obtain advice regarding tax and legal matters are advised to contact appropriate advisors.
    3. No arbitrage
      1. You are strictly prohibited from utilising the Service and our systems to facilitate arbitrage through currency exchange transactions. Where we deem that you have deliberately used the systems for financial gain through arbitrage, any gains will be forfeited and deducted from your balance without warning or notification.
    4. Anti-Money Laundering
      1. Customers are strictly prohibited from using the Service and our systems to facilitate any type of illegal money transfer. You must not use the Service for any unlawful or fraudulent activity or prohibited transaction (including money laundering) under the laws of any jurisdiction that applies to you. If we suspect that you may be engaging in, or have engaged in fraudulent, unlawful or improper activity, including, money laundering activities or any conduct which violates these Terms, your access to the Service may be terminated immediately, by blocking your account or confiscating winnings achieved through the above mentioned activities. If your account is terminated or blocked under such circumstances, we are under no obligation to refund to you any money that may be in your account. In addition, we shall be entitled to inform the relevant authorities, other online service providers, banks, credit card companies, electronic payment providers or other financial institution of your identity and of any suspected unlawful, fraudulent or improper activity. You will cooperate fully with any investigation into such activity.

  20. Instant Bet and Accept Latest Odds

    1. Instant Bet
      1. By enabling the instant bet feature the user accepts that all of his/her bets will be placed without a bet confirmation at the specified default bet amount until such time as the feature is disabled.
    2. Auto Accept Latest Odds
      1. By enabling the auto accept latest odds feature the user accepts that all of his/her bets will be placed at the latest odds for a selected outcome regardless of what the odds were at time of selection.

  21. Additional Terms

    1. Publicity
      1. By accepting any prize and/or winnings, you agree to being contacted and asked to consent for your name to be used for advertising and promotional purposes without additional compensation except where prohibited by law.
    2. Entire Agreement
      1. These Terms represent the complete, final and exclusive agreement between you and us, and supersede and merge all prior agreements, representations and understandings between you and us with regards to use of our Service. We reserve the right to amend these Terms, or to implement or amend any procedures, at any time without prior notice to you. Such amendments will be implemented at the discretion of management and put into immediate effect.
    3. Final Decision for Winnings
      1. In the event of a discrepancy between the result showing on your software and our servers, the result showing on our server shall be the official and governing result.
    4. Currency
      1. The use of the $ symbol indicates US Dollars only, the use of the C$ symbol indicates Canadian Dollars only, the use of the £ symbol indicates Great Britain Pounds only and the use of the € symbol indicates Euros only.
    5. Force Majeure
      1. We shall not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the gaming contract that is caused by events outside our reasonable control.
    6. No agency
      1. Nothing in these Terms shall be construed as creating any agency, partnership, trust arrangement, fiduciary relationship or any other form of joint enterprise between you and us.
    7. Severability
      1. Nothing in these Terms shall be construed as creating any agency, partnership, trust arrangement, fiduciary relationship or any other form of joint enterprise between you and us.
    8. Assignment
      1. These Terms are personal to you, and are not assignable, transferable or sub-licensable by you except with our prior written consent. We reserve the right to assign, transfer or delegate any of our rights and obligations hereunder to any third party without notice to you.
    9. Business Transfers
      1. In the event of a change of control, merger, acquisition, or sale of assets of the company, your customer account and associated data may be part of the assets transferred to the purchaser or acquiring party. In such an event, we will provide you with notice via email or notice on our web site explaining your options with regards to the transfer of your account.
    10. Translations
      1. These Terms may be translated into many different languages. If there is any discrepancy between the English language version of these Terms and any other language version of these Terms in the meaning and interpretation of any of the provisions of these Terms, the meaning and interpretation of the provisions under the English language version shall prevail.
    11. Explanation of Terms
      1. We consider these Terms to be fair. Should you need any advice regarding these or any other part of our service, please contact Customer Service through the following email address: [email protected].
      2. Please note that all correspondence and telephone calls may be recorded.

Build a Bet: General Terms & Conditions

  1. The Build a Bet feature is only available on pre-match events.
  2. Build a Bet is not eligible for Cash-Out.
  3. A minimum of two selections will be allowed with up to a maximum of 10 selections.
  4. Build a Bet cannot be combined with any events and is only available as a single bet.
  5. If any selection within the Build a Bet culminates in a loss, the entire Build a Bet will be a loss.
  6. If any selection within the Build a Bet is a void, the entire Build a Bet will be void unless there are any other losing selections too. In that case, the Build a Bet will be a loss.
  7. Betway is not responsible should Build a Bet be unavailable due to technical reasons and may choose to discontinue the feature at any point in time.
  8. Betway has the right to void any Build a Bet if there is-
    1. an error within the Build a Bet software whereby a bet should not have been allowed; and/or
    2. any malicious attempt to exploit Build a Bet through technical glitches or system errors.

Boost your Multi Bet winnings by up to 100%. For each leg with odds of 1.2 or more added to your Multi Bet betslip, we’ll boost your winnings. The more legs you add, the bigger your boost.

  • A valid Betway account is required to participate in this promotion.
  • Boosted winnings apply to cash wager pre-game selections only.
  • The Win Boost is calculated on multiple bets with five or more selections.
  • The boost starts from 5% (for five events) and it increases as you add more selections to the betslip, up to 100%. The more selections you add to your betslip, the bigger your Win Boost.
  • Minimum odds of 1.2 required for each leg on the Multi Bet betslip.
  • Only legs with qualifying minimum odds will be counted towards the boost tiers. Non-qualifying legs will not be counted.
  • Upon settlement, boosted winnings will be credited to your account as cash.
  • Total return (potential return + win boost) on winning bets cannot exceed a maximum of KSh 10 million.
  • Single Bets as well as Outright and Tournament bets are not eligible for boosted winnings.
  • Any betting markets that can either result in the customer having their stake returned or generate a partial win are excluded from boost winnings e.g. Draw No Bet.
  • If selections are cancelled or voided, only the remaining qualifying selections will be eligible for the Win Boost. The remaining selection must meet the minimum odds and number of bets required to be awarded a Win Boost. The actual boost awarded can therefore be different to the boost amount stated in the original betslip.
  • Win Boosts are automatically shown in your betslip, if you do not see a Win Boost, then you do not qualify. No manual adding of boosts will be done.
  • Should you take an early cash out option on your betslip, your Win Boost will be forfeited.
  • We reserve the right to monitor all customer activity for cheating, irregular play and bad faith. All such activity is prohibited and may result in the immediate dismissal from any promotion.
  • Standard participation requirements and terms and conditions apply.
  • All entries from disqualified participants’ cellphone numbers will be rejected.

We may offer the option 'Cash Out' for placed bets: You will have the option to accept settlement of bets You have placed before the result of the bet is determined. The ‘Cash Out’ amount is calculated based on the current odds and is subject to change depending on when you chose to accept a 'Cash Out'. If ‘Cash Out’ is available for a placed bet, the corresponding symbol will be displayed in the ‘My bets’ section of My Account or through the Betslip “My Bets’ Widget.

  • The ‘Cash Out’ functionality is available for single and multi bets only.
  • Where any bet is frozen or closed immediately after the customer's request before the conclusion of the 'Cash Out', the 'Cash Out' will be blocked.
  • If the ‘Cash Out’ value has changed immediately after the customer’s request before the conclusion of the 'Cash Out', the ‘Cash Out’ a message confirming this change will be displayed to the player, the player must then confirm if they are happy to accept the change.
  • We reserve the right to withdraw or suspend ‘Cash Out’ offers without further notice.
  • We do not guarantee the availability of ‘Cash Out’ offers for any event or betting type at any time, even if it has been offered for the same event or betting type before.
  • We cannot be made liable in case ‘Cash Out’ is not available for technical or any other reasons. We recommend explicitly not to place bets based on the assumption that ‘Cash Out’ will be available at a later point in time for the respective bet.
  • If any technical issue causes an error in the calculation of pay out of a ‘Cash Out’ offer. We reserve the right to cancel the offer, or in the event that the ‘Cash Out’ has already been paid, confiscate the payment.
  • If a ‘Cash Out’ is accepted by us when the result of the respective bet has already been determined, we reserve the right to void the ‘Cash Out’. We also reserve the right to void and reclaim any ‘Cash Out’ where there is indication for abuse of the ‘Cash Out’ feature.
  • The ‘Cash Out’ functionality is not available for bets placed as ‘Free Bets’.

These Betting Rules apply to any bets placed on https://www.betway.co.ke. If you do not agree with these rules, you are not entitled to place a bet on https://www.betway.co.ke.
A bet can be broken down into two elements, the "Bet Amount" - how much you risk, and the "Potential Return" - your potential winnings including your Bet Amount.

  1. The maximum pay-out limit per customer for each sport will be set by the Company, and a lower maximum payout limit than the limit set out below may be applied at the sole discretion of the company. It is the responsibility of the customer to ensure they are aware of each limit before the bet placement. In the event of an accumulator or multiple leg bet, the maximum pay-out will be applied according to the lowest limit. These payout limits are set out below:
    1. Single Bet: KSh 5,000,000
    2. Multi Bet: KSh 10,000,000
  2. Dead-Heats: When a Dead-Heat occurs winners are paid on a "split-stakes" basis. (e.g. if 2 horses dead-heat then half the stake is paid as a winner.)
  3. Palpable Error Rule: All odds, lines and handicaps are subject to fluctuation and become fixed only at the time of bet acceptance. Where a palpable error or system failure results in an incorrect price, line or handicap taken in a bet – the bet, or part of the bet if it is a multiple /parlay will be void. If the error is noticed in time the Company will make reasonable efforts to contact the customer to allow the choice of placing another bet at the correct odds/line/handicap.
  4. Bets on events that have started will be void unless it is a live-betting event.
  5. If any fixture/event is not played or postponed on its scheduled date for any reason, all events will stand for the following day. If after that time the fixture/event is not played then all events will be made void.
  6. If any match is abandoned due to injury, bad weather, crowd trouble etc. ("Abandonment") all bets that have already been settled up until the time of Abandonment will stand. For example: If a football match is abandoned in the second half, all bets involving the 1st half will stand. What’s more, if there has been a goal scored, the first goal scorer market will stand, but the last and any time goal scorer bets will be void.
  7. Multiple bets which combine different selections within the same event are not accepted where the outcome of one affects or is affected by the other.
  8. The Company reserves the right to refuse the whole or part of any bet and to make ambiguous bets void.
  9. The Company reserves the right to cancel any bets from customers who place money on an event where they are in any way involved, as participants, referee, coach etc.
  10. For the purposes of the odd/even markets – zero goals/points counts as even, unless specified.
  11. Booking Points: We assign booking points for red and yellow cards and let you bet on how many points you think there will be over the course of a match. A yellow card earns 10 points and a red card earns 25 points.If a player receives 2 yellow cards and is consequently shown a red card, he receives a total of 35 booking points.

  12. Collusion

    1. A number of bets may be treated as being one when a client places multiple copies of the same bet. When this occurs all bets may be voided apart from the first bet struck. A number of bets that contain the same single selection may be treated as being one. When this occurs all bets may be voided apart from the first bet struck. An example would be where 1 particular selection is repeatedly included in multiple bets involving other short-priced selections.
    2. Where there is evidence of a series of bets each containing the same (or very similar) selection(s) having been placed by or for the same individual or syndicate or individuals, the Company reserves the right to make bets void.
    3. If you have played in a professional capacity, or in tandem with other player(s) as part of a club, group, etc., or placed bets or wagers in a coordinated manner with other player(s) involving the same (or materially the same) selections; in this instance we further reserve the right, at our sole discretion, to restrict the total maximum pay out for the combined total of any such bets, to the equivalent of the maximum payout limits permitted for a single customer (as outlined in the Company’s general Terms and Conditions). Betway is for sole use on an individual basis and for personal entertainment only.
  13. The Company is not responsible for any errors in regards to the announcing, publishing, times, results or venues displayed on this site, despite every effort being made to ensure their accuracy. It is the sole responsibility of the customer to check such information is accurate at the time of publication.
  14. The Company reserves the right to withhold payment and to declare bets on an event void if we have evidence that the following has occurred: (i) the integrity of the event has been called into question or (ii) match rigging has taken place. Evidence may be based on the size, volumes or pattern of bets placed with Betway across any or all of our betting channels.

Betway Jackpots: General Terms & Conditions

1.           It is your responsibility to check that the Bet instructions you submit are correct before confirming the Bet. Betway reserves the right to refuse placement of any Bet for any reason.
2.           All Jackpot games are owned and operated by Betway. By using any Jackpot game, you agree to be bound by the terms and conditions below which constitute a binding contract between you and Betway. In the event of a conflict between these terms and the General Terms and Conditions these terms and conditions shall control as they apply to your use of such Jackpot game.
3.           Betway may, in its sole and absolute discretion, decide to suspend betting on a game at any time. Betway also reserves the right to void a game in its entirety or any Leg(s) or Bet(s): to correct any obvious errors; to maintain integrity and fairness in the Jackpot games; if there has been a change to the format or events within a game; or if it believes any Bet has been placed in contravention of these Terms of Play or of the rules of a sports governing body or other relevant professional body.
4.           Players may choose to place one or more Bets, each consisting of a minimum of at least one selection in each Leg (e.g. Arsenal to beat Aston Villa by ‘Other Home Win’ (i.e. a home win by a score not otherwise listed on the coupon), Liverpool to beat Newcastle 3-2, and Chelsea and Everton to draw 1-1). Each Bet is identified with a unique reference number when the Bet is accepted.
5.           In the event that the main prize is won by multiple players, the prize pool will be split equally. Please note that winners may be from different regions depending on the jackpot. This does not apply to consolation prizes. Consolation prizes are paid out in full to all winners.
6.           In the event of any uncertainty about any official result, Betway reserves the right to suspend settlement of any game until the uncertainty can be resolved to its reasonable satisfaction.
If a match is postponed/Voided – The Entire Jackpot will be voided.
7.           All Participants participate entirely at their own risk. By reading these terms and conditions and participating in the promotion, the Participant gives consent to these risks and hereby indemnifies and holds harmless the Promoter, their directors, employees and agents of any and all liability pertaining to any damage, cost, injuries, and losses of whatever nature sustained as a result of their participation in the Promotion and related events and activities, save where such damage, cost, injuries or losses are sustained as a result of gross negligence or willful misconduct of any of the Promoter.
8.           Betway reserves the right to reverse the settlement of a game if it has been settled in error (for example, a human or technical error). If Betway resettles a game, this may lead to amendments being made to Players’ Account balances to reflect changes in game settlement.
9.           The Legs in any Game Period shall be selected by Betway acting at its discretion.

These terms and conditions govern your participation in any "Free Bet" promotions offered by the Company. If you do not agree with these terms and conditions, you are not permitted to participate in such promotions and you should not accept any Free Bet offered by us.

Definitions:

Company Account: This is the account that you registered with the Company. This account will consist of both your Cash balance and your Free Bet balance.

Free Bet: the Company runs various promotions which may offer "free bets." Any Free Bet that you qualify for will be added to your Free Bet balance, and can be used to place wagers.

Cash: This balance is the cash in your Company Account, and can be used to place wagers.

  1. A Free Bet can only be used to place wagers, and cannot be transferred, substituted or exchanged. Any available Free Bet balance cannot be withdrawn.
  2. The Company’s general Terms and Conditions shall apply to all interactions with the Company, and must be read in conjunction with all other terms and conditions relating to promotions. In the event of a conflict between these Free Bet Terms and Conditions and the Company’s general Terms and Conditions, the Company’s general Terms and Conditions shall prevail.
  3. A Free Bet is available for a maximum of 180 days from the date that the Free Bet was credited to your Company Account. If not used, your Free Bet will automatically expire after 180 days and will be removed from your Company Account (unless specified otherwise in specific promotional terms).
  4. Any Free Bet balance must be used in its entirety as a single bet. This single bet can include single selections or multiple selections in one bet.
  5. Should the Free Bet be placed on a selection that is later voided, the original Free Bet wagered amount will be returned to the your Company Account.
  6. The Free Bet is non-refundable and the Free Bet wagered amount is not included in any winnings. Only the winnings will be paid to your Company Account.
  7. Example: If you wager Ksh50 using your Free Bet, with odds of 4.0, the potential return would be Ksh200, since the Ksh50 wagered is a Free Bet credited to your Company Account by the Company, only the winnings of Ksh150 will be added to your Company Account.
  8. The maximum return on any Free Bet is Ksh 1,500,000
  9. If you make a withdrawal, any Free Bet balance you have available will be forfeited.
  10. Before any withdrawals are processed, your play will be reviewed for any irregular playing patterns. Using a combination of bets which include both a Free Bet and Cash on the same event to place equal, zero or low margin or hedge bets, shall all be considered irregular gaming for free bet requirement purposes. In the interests of fair gaming, should the Company deem that irregular game play has occurred, we reserve the right to withhold any withdrawals and/or confiscate all winnings.
  11. Your total account balance consists of a Cash balance and a Free Bet balance. Withdrawals cannot be made from the Free Bet balance, but the Free Bet balance can be used to place wagers.

Should you require any clarification or advice regarding these Terms, please contact Customer Support.

"Refer a Friend" Program

Refer your friends to our Service and receive KSH50 in your pocket to use on your next bet.

How it Works:

  1. You can refer your friend by entering his/her number in the below submission form. Applies to Sports wagers only.
  2. An SMS will be sent to your friend with a unique promotion code and link to the site where he/she needs to register a new customer account according to our Terms and Conditions.
  3. Your friend must ensure that the unique promotion code they received via SMS is included on the registration form.
  4. On successful registration your friend must make a deposit and then place a minimum of 3 wagers of KSH49 or more.
  5. Once your friend has placed a bet your customer account will automatically be credited with a Kenyan Shillings (KShs.) Free Bet.
  6. We reserve the right to cancel, void or withdraw any Free Bets offered to you in the event your friend’s qualifying wager is cancelled, reversed, voided, charged back, or disputed.
  7. Your friend must register their account on our Service within 14 days of receiving the SMS in order for you to be eligible for the Kenyan Shillings (KShs.) Free Bet.
  8. This program is subject to the below terms and conditions.

Terms and Conditions:

  1. This promotion is open to all customers with an active customer account.
  2. You must have placed at least one cash bet of at least KSH50 to be eligible to refer your friends.
  3. As used in these terms, "Referrer" means the customer making the referral, and "Recipient" means the friend being referred.
  4. You can refer as many friends as you wish, however we reserve the right to exclude you from this promotion, or close your account, if we feel that this promotion is being abused.
  5. The Recipient needs to enter the "Refer a Friend" voucher code from the SMS on the registration page when creating an account. The offer will not be valid if the Recipient registers without entering the "Refer a Friend" voucher code.
  6. Every "Refer a Friend" voucher code is unique and can only be used for 1 Recipient.
  7. The Referrer can try up to 2 attempts to refer the same friend (represented by the Recipient’s mobile number).
  8. For the Free Bet to be credited to the Referrer’s Free Bet account, the Recipient needs to:
    • Register an account with us within 14 days of receiving the SMS;
    • Enter the Refer a Friend voucher code on the Registration page during the Registration process; and
    • Place at least 3 cash wagers with us.
  9. Standard Free Bet Terms and Conditions apply to the using of the Refer a Friend Free Bet.
General

The Data Protection Act, No.24 of 2019 (‘DPA’) and any regulations published in terms of the DPA, sets out the rules and principles governing the collection, use, disclosure and care for your Personal Data or information by a Data Controller or Data Processor. It recognises a person’s right (data subject rights) to protect their Personal Data or information by mandating a Data Controller or Data Processor to process (collect, use, disclose, erase, etc) such personal data or information in accordance with the individual’s rights.  
In compliance with the DPA, Bluejay Limited, (“the Company”) wishes to inform its users of the way it processes their Personal Data in this privacy policy.

Definitions

The definitions to key terms for the purpose of this policy can be found below.
“Data Controller” - means a natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purpose and means of processing of personal data.
“Data Processor” - means a natural or legal person, public authority, agency or other body which processes personal data on behalf of the data controller.
“Data Subject” means an identified or identifiable natural person who is the subject of personal data.
"Identifiable Natural Person" means a person who can be identified directly or indirectly, by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social or social identity
“Personal Data” - means any information relating to an identified or identifiable natural person.
“Processing” - " means any operation or sets of operations which is performed on personal data or on sets of personal data whether or not by automated means, such as, collection, recording, organisation, structuring; storage, adaptation or alteration; retrieval, consultation or use; disclosure by transmission, dissemination, or otherwise making available; or alignment or combination, restriction, erasure or destruction
“Services” - The goods and services, which includes the access to betting platforms or websites, promoted, offered, or provided by the Betway.

Data Controller

The Data Controller is Bluejay Limited, with registered office at 6th Floor, Westwing, Galana Plaza, Galana Road, Kenya, who is the license holder for online betting services through its own brands (hereinafter referred to as Betway).

Information that we collect

We collect Personal Data either because (i) it is required to be able to promote, offer or supply our Services to you; or (ii) to improve our Services. A full list of why we process your information can be found below under “How we use your information”. You are under no obligation to provide Personal Data to us. However, much of the Personal Data we request is essential for the provision and quality of our Services (for example, enabling you to place your bets on our websites). We may not be able to provide you with our Services if you choose to withhold the requested information.
When you navigate to websites and mobile applications of brands which are managed by us, we collect browser and cookie information. In addition, we may also collect your IP address and technical information relating to the device you are accessing our websites from.
During the registration process and when you subsequently use your account, you are requested to submit specific Personal Data including, but not limited to:
  • your first and last name;
  • date of birth;
  • credit card or other payment data;
  • identity number;
  • home or another physical address;
  • e-mail address; and
  • phone/mobile number or other contact data.
In addition to the above, you will be asked to create a unique username and password combination for your account. This information is required to enable easy access to our Services.
Once you have created an account and have become a registered customer, additional information is processed on an on-going basis to ensure that our Services are offered to you in the best possible manner. You must use your unique username and password to access your account.
When you are logged into your account, we may collect:
  • a record of all internet communications and details of your visits to our websites;
  • technical information relating to the device, such as the device identifier, and browser you use to access our websites;
  • details of transactions you carry out through the site, such as payments, withdrawals and wagers;
  • communications with us or our employees which includes calls, emails, and messages sent through the live chat service;
  • information regarding your location, including IP address.
In certain instances, we may also request that you send us additional information to verify your identity. This may include: 
  • copies of photographic identification documents;
  • proof of address; and
  • source of funds for your account.
Your documents are always stored and treated in a secure manner.
In some limited instances, we may conduct open-source checks which involves the access of public records and publicly available information about you including news articles, social media accounts, forums posts and official records.
To ensure your safety and that of the Company, we use services provided by third parties to help us decide whether to accept transactions from you by assessing your method of payment and the devices you use to visit our websites. These third-party services check whether the device or method of payment has been utilised for fraudulent or abusive transactions in the past such as reported instances of identity theft, promotion abuse, or credit card fraud.

How we use your Information

We use the information we collect to protect you or other third parties, provide, maintain, protect and improve our Services, and develop new Services. We also use this information to offer you tailored content like giving you more relevant promotional offers, should you consent to receive our promotional marketing material.
We process your Personal Data for the purposes of:
  • creating and managing your account;
  • providing you with gambling services;
  • if necessary, contacting you via your registered contact information in connection with the management and operation of your account;
  • processing your online financial and wagering transactions;
  • researching your preferences to develop new features, functionality, products and services;
  • ensuring our websites function correctly and identifying any technical issues;
  • complying with all our legal and regulatory requirements, such as those relating to the identification of individuals under anti-money laundering legislation and ensuring responsible gambling;
  • preventing fraudulent activity or cheating;
  • determining what promotions and bonuses to offer you should you consent to receive marketing material; and
  • providing you, unless you have opted out, with information, by the contact methods you authorise us to use, about our Services, and selected third party services, products, competitions, prizes and offers.
We actively manage our financial liabilities and risk on events and markets. Liability and exposure controls can be applied across betting markets and/or individual accounts to manage those liabilities. The Company may assess your data (including Personal Data) to determine motivations for opening an account or placing a bet. Should your activity stand out from what we consider to be ordinary and expected behaviour, further analysis is performed. In line with our terms and conditions, we may exclude you from certain promotions or from placing certain bets as a result of this investigation. Examples of unusual betting behaviour can be, though is not limited to:
  • larger than expected bets appearing on a very specific outcome. For example, a correct set score in an ITF tennis match;
  • a bet being placed by a customer who may be privy to information regarding the potential outcome of an event;
  • a customer changing their established betting pattern;
  • an alert from a sport’s governing body or monitoring agency; and
  • a large number of bets placed in a short time period on one specific outcome.
Any analysis performed is a private business owned commodity and is not transmitted to any third party. We reserve the right to apply restrictions to customer accounts where the Company believes it to be appropriate due to their betting activity.

Who we share your Personal Data with

Certain trusted third-party entities provide services essential to our ability to offer our Services to you. These third parties include but are not limited to:
  • those that supply the software and games for our websites;
  • banking and payment services;
  • identity verification companies;
  • fraud prevention and risk management companies.
We are required to share some of your information with these entities to offer our Services to you. In these instances, we take reasonable measures to ensure that the third party has appropriate security and privacy arrangements in place to ensure your data is protected.
In compliance with regulatory obligations, we may be required to disclose your information to government authorities, such as the police or regulators. Personal Data may also be shared with regulators, agencies, or relevant sports bodies in instances where we become suspicious that an account holder may be involved in match-fixing or the breach of sports regulations. We will also disclose information as required to enforce our terms of use as stated in our Terms and Conditions.
In the event of the sale of our business, or other business event, which results in us having to transfer your Personal Data to a third party, you will be notified via email or notice posted on our websites to explain the identity of the new Data Controller and your options regarding your Personal Data.
Our websites may contain links to and from the websites of third-party organisations. Please note that these websites may have their own privacy policies and that we do not accept any responsibility whatsoever for these policies. Please check these policies carefully before you submit any Personal Data.

Marketing and Opting Out

The Data Controller reserves the right to process Personal Data for marketing purposes. In certain limited circumstances, we also reserve the right to provide this information to our third-party partners for the purpose of marketing our services to you provided that you have already consented or give us your consent to do this.
We request your consent to market to you when you first create an account with us, you can choose not to receive marketing/promotional material at any time. By opting out or denying such consent has no influence on the registration of a gaming account.
If you have opted out of marketing from us, we will take all reasonable steps to ensure you no longer receive promotional material about our services. This may affect your eligibility for certain promotional bonuses.
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Your Rights

We respect your privacy rights and therefore you may contact us at any time and request the following:
  • the Personal Data we hold about you;
  • to rectify your Personal Data if it becomes inaccurate or incomplete;
  • to have incomplete Personal Data completed. This may include providing a supplementary statement. Whether or not this is appropriate in any particular case depends on the purposes for which your information is being processed;
  • to erase your Personal Data if:
    • your Personal Data has been processed unlawfully by us; or
    • your Personal Data is no longer necessary for the purposes for which it was collected by us; or
    • You object to processing and there is no overriding legitimate interest for continuing to process your Personal Data.
  • to restrict our processing of your Personal Data if:
  • you contest the accuracy of the Personal Data held by us (for a period enabling us to verify the accuracy of the Personal Information);
  • our processing activities are unlawful; or
  • we no longer need your Personal Data but you would like us to retain it to ensure its continued availability to you in connection with any legal claims.
You undertake to update us if there are any changes or inaccuracies in your Personal Data.
Please note that objecting to our processing of your Personal Data will result in us being unable to continue to offer our Services to you which may lead to us closing your account. When requesting any of the above information from us, you have the right to ask that your Personal Data be provided to you in a generally understandable format.
Kindly note that the above rights are not absolute. There are instances where applicable law or regulatory requirements allow or require us to refuse your request. For example, we may refuse your request in instances where we need to process the Personal Data to exercise or defend legal claims. In addition, in certain instances, your Personal Data may have been destroyed, erased, or made anonymous in accordance with our record retention obligations and practices.
To exercise your rights, you are required to submit a request detailing what information you wish to enquire about, together with proof of identity to customer support at [email protected]ke. We may then request further details in order to process your request.
If you are not satisfied with how we have processed your Personal Data and want to raise a complaint, please contact us directly at [email protected]ke.
If you are still not satisfied with our response or believe we are not collecting or processing your Personal Data in accordance with the applicable laws, you can lodge a complaint with the Office for the Data Protection Commissioner Kenya whose contact details are available at https://www.odpc.go.ke.

Cookie Policy

Cookies are text files containing a small amount of information that are downloaded to your device when you visit a website. Most websites utilise cookies to improve your online experience and to ensure that content and functions are delivered and used more effectively.
Cookies perform various different functions. For example, some cookies are session cookies which are downloaded to your device temporarily for the period that you spend browsing a particular website. These cookies might allow you to navigate between pages more efficiently or enable websites to remember the preferences you selected. Other cookies are persistent cookies which can be used to help websites remember you as a returning visitor or to ensure the online adverts you receive are more relevant to your specific needs and interests.
The primary use of cookies on our websites, either directly by the Company or our chosen partner(s), is to:
  • enable you to save time and facilitate future access to the site;
  • identify how people navigate through our website to improve our Service, content and the effectiveness of our communications;
  • collect and share device data to detect and prevent devices associated with fraud and money laundering;
  • identify account and device irregularities and detect and prevent fraudulent transactions and abuse of our customer accounts and our Services.
You agree that the Data Controller may, from time to time, place cookies on your device to save information (such as your username, password, personal details, e-mail address, and technical device information such as the model and its IP address) to make full use of the functionality and Services on our websites and to allow your browser to identify you as a user. This ensures that you do not have to re-enter your information each time you visit our websites. These cookies cannot be used to run programs or deliver viruses to your computer and are uniquely assigned to you. Additionally, these cookies can only be read by the web server(s) that placed the cookies on your device.
At any time, you can amend your browser settings to block some or all cookies from the Data Controller. However, if you block cookies from the Data Controller, some or all the of functionality of our websites may not perform as intended. For example, you may not actually be able to place any bets.
Further information about cookies and how to delete them from your browser can be found at: http://www.allaboutcookies.org.

Transer and Storage of your Personal Information

The data we collect from you may be transferred to, and stored at, a destination outside of Kenya. It may also be processed by staff operating outside Kenya who work for the Company or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your request, the processing of your payment details, the provision of support services, or any other activity related to servicing any of your requests that you might place with us from over the course of your time with us.
We will take all reasonably necessary steps to ensure that your Personal Data is treated securely and in accordance with this privacy policy by making sure such data transfers comply with applicable laws. Once we have received your data, we will use strict procedures and security measures to prevent unauthorised access and ensure the integrity and availability of your Personal Data.
We are required to keep full records of all financial and wagering transactions together with any identification provided. We will hold your Personal Data on our systems for as long as is necessary under our legal obligations.

Retention

Except as otherwise permitted or required by applicable law or regulatory requirements, we endeavour to retain your Personal Data only for as long as we believe is necessary to fulfil the purposes for which the Personal Data was collected (including but not limited to for the purpose of meeting any legal, accounting or other reporting requirements or obligations). We may, instead of destroying or erasing your Personal Data, make it anonymous such that it cannot be associated with or traced back to you.

How we keep your information secured

We take great care in implementing and maintaining the security of the Services and your data. We have put in place appropriate physical and technological safeguards to help prevent unauthorised access, to maintain data security, and to appropriately use the information we collect online. These safeguards vary based on the sensitivity of the information that we collect and store.
We employ industry standard procedures and controls to ensure the safety of our users’ information, such as:
  • securing network topology, which includes intrusion prevention and firewall systems;
  • encrypted communication;
  • authentication and access Control; and
  • external and internal audit tests.
Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorised access or abuse the Services. We make no warranty, express, implied or otherwise, that we will prevent such access.

Minors

The Services are not designated to users under the age of 18. If you are under 18, you should not use the Services nor provide any Personal Data to us. We do not knowingly collect the Personal Data of persons under 18 years of age.
We reserve the right to access and verify any Personal Data collected from you. In the event that we become aware that a user under the age of 18 has shared any information, we will discard such information. If you have any reason to believe that a minor has shared any information with us, please contact us [email protected].

Support

If you wish to unsubscribe from marketing communications, please contact Customer Support on: [email protected].
If you have any questions (or comments) concerning this Privacy Policy, you are welcome to send it to us at: [email protected] for attention to the: Compliance Department.
Policy Reviewed: July 2022
  1. Betway sets the maximum pay-out limit per customer for each sport at its own discretion. It is the responsibility of the customer to ensure they are aware of each limit before the bet placement. In the event of an accumulator or multiple leg bet, the maximum pay-out will be applied according to the lowest limit.
  2. Dead-Heats: When a Dead-Heat occurs winners are paid on a “split-stakes” basis. (e.g. if 2 horses dead-heat than half the stake is paid as a winner.)
  3. Palpable Error Rule: All odds, lines and handicaps are subject to fluctuation and become fixed only at the time of bet acceptance. Where a palpable error or system failure results in an incorrect price, line or handicap taken in a bet – the bet, or part of the bet if it is a multiple /parlay will be void. If the error is noticed in time Betway will make reasonable efforts to contact the customer to allow the choice of placing another bet at the correct odds/line/handicap.
  4. Bets on events that have started will be void unless it is a live-betting event.
  5. If any fixture/event is not played or postponed on its scheduled date for any reason, all bets will stand for the following day. If after that time the fixture/event is not played then all bets will be made void. This rule stands for all sports except Tennis, Baseball (See below General Rule 6.) and Football tournament/non regular season matches (see Football Rules) Enhanced Multiples. If any of the events / matches are postponed or abandoned and are not played within 24 hours of scheduled Kick Off – The Enhanced Multiple will be void.
  6. If any Baseball game is postponed the above rule (General Rule 5.) does not stand and all stakes will be voided as soon as confirmation of postponement is received.
  7. The official result is final for settlement purposes except where specific rules state the contrary. The podium position in Motor Sport racing, the medal ceremony in athletics and any similar official ceremony or presentation in other sports are to be treated as the official result.
  8. If any Match is abandoned due to injury, bad weather, crowd trouble etc. all bets that have already been settled up until the time of abandonment will stand. For example: If a football match is abandoned in the second half, all bets involving the 1st half will stand. Furthermore, if there has been a goal scored, the first goal scorer market will stand, but the last and any time goal scorer bets will be void. For tennis: if a player retires injured in the 3rd set, all bets to win the 1st and 2nd sets will stand.
  9. Multiple bets which combine different selections within the same event are not accepted where the outcome of one affects or is affected by the other.
  10. Betway reserves the right to refuse the whole or part of any bet and to make ambiguous bets void. No bets will unreasonably be declared void.
  11. Betway reserves the right to cancel any bets from customers who place money on an event where they are in any way involved, as participants, referee, coach etc.
  12. For the purposes of the odd/even markets – zero goals/points counts as even, unless specified.
  13. Collusion
    1. A number of bets may be treated as being one when a client places multiple copies of the same bet. When this occurs all bets may be voided apart from the first bet struck. A number of bets that contain the same single selection may be treated as being one. When this occurs all bets may be voided apart from the first bet struck. An example would be where 1 particular selection is repeatedly included in Multiple bets involving other short-priced selections.
    2. Where there is evidence of a series of bets each containing the same (or very similar) selection(s) having been placed by or for the same individual or syndicate or individuals, Betway reserves the right to make bets void.
  14. The use of a “banker” selection or selections to get round online limits is not permitted. Betway reserves the right to void any bets when 1 single selection (“a banker”) is combined with other selections to circumvent Betway’s online betting limits. When this occurs all bets may be voided apart from the first bet struck.
  15. Betway is not responsible for any errors in regards to the announcing, publishing, times, results or venues displayed on this site, despite every effort being made to ensure their accuracy. It is the sole responsibility of the customer to check such information is accurate at the time of publication.
  16. Betway reserves the right to withhold payment and to declare bets on an event void if we have evidence that the following has occurred: (i) the integrity of the event has been called into question or (ii) matchrigging has taken place. Evidence may be based on the size, volumes or pattern of bets placed with Betway across any or all of our betting channels.
  17. Betway allows only one account per person. Any subsequent accounts opened under the same postcode/personal details/IP address that are found to be related to any existing account may be closed immediately and any bets will be voided at Betway's discretion. Betway reserves the right to reclaim any winnings attained by these means.
  18. Unless listed either in conjunction with the bet offer, or else in the Sport Specific rules, all bets should be considered valid for the result at the end of the "Regular Time" or "Full Time" only. "Regular Time" or "Full time" is defined as interpreted by the official rules published by the respective governing association. For example, in football, full time is stipulated to be 90 minutes including injury time, and in ice hockey it is stipulated as the 3 x 20 minute periods. Should the governing association decide to stipulate, before the start of the event, that the said event is to be played over a different duration, this will be treated as being the official rules for the event. Nonetheless, such occurrence is limited to the "regular" playing time and does not include any prolongation such as extra time or overtime, unless explicitly stated. It is the responsibility of the customer to be aware of the length of the event before they place their bet.
     

We aim to ensure that the all information displayed on our site is accurate, however, such information is to be used as a guide only. We assume no liability in the event of any particular information being incorrect (eg: date, time, score, results etc.) Please make reference to our betting rules for all relevant information in relation to bet settlements. Players should be aware that with regards to in-play betting, live transmissions may be delayed. This delay may vary from player to player based of factors such as network speed, connectivity and other external factors which are out of Betway’s control.

Where we have reason to believe that a bet is placed after the outcome of an event is known or after the selected participant or team has gained a material advantage (e.g. a score, sending off etc.) we reserve the right to void the bet, win or lose.


  1. Overtime counts on all markets unless otherwise stated. Where offered, the “Win/Draw/Win” and “half time - full-time” Markets are settled on the result at the end of Regulation Time and do not include Overtime.
  2. For Player Match-Up Bets, all the quoted players must compete in at least one down for bets to stand. For Player Props, bets are action if player competes in one down.
  3. If the conclusion of a 2 runner event is a tie, draw or exactly the number of quoted points and no price is offered for this conclusion, then the end result is a “push”. When this occurs, the resolution of solitary bets is to return stakes. For compound bets the selection is treated as a non-runner and the bet will be settled on the outstanding selections.
  4. For Match-Half and Quarter Betting, the entire match half or quarter must complete in full for bets to stand.
  5. The fixture must be concluded in full for all props, total points and special markets to stand. If the match is not concluded in full then bets will be refunded unless additional play could not impinge on the result.
  6. Conference Winner Markets are settled on the winner of the Conference Finals in the playoffs.
  7. Bets on teams to win the division will be settled on official standings
  8. For 1st Offensive Play betting, a quarterback sack counts as a pass play.
  9. For the following Markets your player must be suited up/active for bets to stand: First/Last and Anytime Touchdown Scorer. ([D/ST] refers to Defense/Special Teams).
  10. Abandoned or postponed matches are void unless rearranged and played in the same NFL weekly schedule (Thursday - Wednesday local stadium time) except for those bets that have already been determined at the time of abandonment or postponement.

Athletics Rules

  1. Bets are settled on the result immediately declared by the official International Association of Athletics Federation (IAAF), irrespective of any subsequent enquiry.
  2. If a track or field event is cancelled for any reason prior to the event, all bets will be void.
  3. The total medal tally will be determined by the officially published IAAF results. Any subsequent disqualifications or alterations will not be included.
  4. Dead Heat rules apply.
  5. Postponement/Rescheduling – If an event is postponed and rescheduled to occur within 48 hours of the original start time all bets will stand. Bets will be void if not rescheduled within this timeframe unless the event is part of a multi-event championship and is completed before the closing ceremony.

Individual/Team Events

  1. Outright - Bets are settled all in compete or not.
  2. To Make The Final/Win A Medal/Betting Without - Bets are settled all in compete or not.
  3. Athletes against The Field - All named athletes must start for bets to count. 'The Field' comprises of all other unnamed runners.
  4. Head to Heads - Both competitors/teams must start for bets to stand; if either competitor does not start all respective bets are void.
  5. Group Betting - Only the quoted athletes count for settlement purposes. In the event of one or more of the quoted athletes being declared a non-runner then the entire market will be void.

Specials

  1. Final Digit, Order Betting, To Break World Record - Named athletes must start for bets to stand.
  2. Bets on final digit of athlete’s performance are settled on official results. e.g. for 200m winner at 19.96secs, 6 would be the winner for settlement purposes. For Long Jump winner at 8.32m, 2 would be declared the winner for settlement purposes.
  3. Order Betting is settled on the official result. For any named athletes who do not compete, bets are void.
  4. The named competitor must start the event for bets to stand.
  5. A DQ (disqualification) counts as starting the event

General Rules

  1. All match markets include overtime, if played, unless otherwise stated.
  2. Regulation time must be completed for bets to stand unless otherwise stated.
  3. If the duration of a match is changed by the governing body prior to the commencement of play, the revised game length will be regarded as the official regulation time for this match, and all bets will stand as long as this new regulation time is completed.
  4. If a match venue is changed then bets already placed will stand providing the home team is still designated as such. If the home and away team for a listed match are reversed then bets placed based on the original listing will be void.

Match Betting

If any match ends in a draw/tie, including overtime if played, then stakes will be refunded unless a price is offered for the draw/tie. Bets will be settled on the official AFL result only.

Quarter/Half Betting

For all quarter/half betting, in the event of a specific quarter/half not being completed bets will be void, unless the specific market outcome is already determined. If a game goes to overtime then this will be included for settlement purposes (considered a continuation of the 4th quarter/2nd Half).

Double Result

Predict the outcome of the specified match at half-time and full-time including overtime if played.

Team To Score First

The market covers any score e.g. Goal/Behind for settlement purposes.

Team to Score First Goal

The market covers Goal only for settlement purposes.

First Goalscorer/Last Goalscorer/To Score A Goal/Player To Score 2, 3 Or More

Bets on players taking no part in the match will be void. If your player is an unused substitute, or takes the field as a designated substitute after a goal has been scored then bets on your player to score the first goal will be made void. If your player has taken the field as a designated substitute at any time prior to the first goal being scored then your bet stands. If your player is one of the interchange players then your bet stands. All players that take part in a match will be considered runners for Last Goalscorer, To Score a Goal and Player To Score 2, 3 Or More betting.

Best On Ground/Man Of The Match

Settlement will be based on the player judged to be the Medal Winner in the specified match. Bets on players taking no part in the match will be void. Dead-heat rules apply.

Scorecast (Winning Margin and Player to Score First Goal)

Settlement for all Scorecast markets is based on the first goal scored as opposed to the first score. If your player takes the field after a goal has been scored, or does not take part in the game prior to a goal being scored, then bets will be made void. If a match is abandoned after a goal has been scored then all bets will be settled as singles on the first goalscorer at the appropriate odds.

Season Betting

With the exception of Premiership winner, AFL seasonal markets offered will be regular season only, and based on the official AFL ladder. If in any market teams are tied, the winner will be deemed the team with the best percentage (or worst percentage for Wooden Spoon).

Most Losses (Regular Season)

- Settled on the team recording the most losses during the regular season. In the event of two or more teams recording the same number of losses, the winner will be determined as the team with the worst for-and-against differential. Regular Season must be completed for bets to stand.

Any penalties or appeals heard after the end of the scheduled season which may subsequently alter the league placing will not count for betting purposes.

International Rules Series

Bets will be settled on official GAA/AFL result only


General Rules

  1. Statistics provided by the official score(s) provider or the official website of the relevant competition or fixture will be used to settle wagers. Where statistics from an official score(s) provider or official website are not available or there is significant evidence that the official score(s) provider or official website is incorrect, we will use independent evidence to support bet settlement. In the absence of consistent, independent evidence or in the presence of significant conflicting evidence, bets will be settled based on our own statistics.

Match Betting

  1. In the event of a match starting but not being completed then all bets will be void unless after the start of the match a player is disqualified in which case the player/team progressing to the next round or being awarded the victory will be deemed the winner for settlement purposes.
  2. In the event of the statutory number of games being changed or differing from those offered for betting purposes then the player/team progressing to the next round or being awarded the victory will be deemed the winner for settlement purposes.
  3. In the event of any of the named players in a match changing before the match starts then all bets void.

Outright Betting

  1. Outright Betting is all-in compete or not.
  2. Where applicable the podium presentation will determine the settlement of bets. Subsequent disqualifications and/or appeals will not affect bets.

Handicap Betting/Match Totals

  1. In the event of retirement or disqualification, bets will be void unless the outcome is already determined.
  2. In the event of the statutory number of games being changed or differing from those offered for betting purposes then all bets are void.

Player Total Points/Match Total Points

  1. In the event of retirement or disqualification, bets will be void unless the outcome is already determined or there is no conceivable way the set and/or match could be played to its natural conclusion without unconditionally determining the result of that market.

All markets are based on regulation time for settlement purposes (overtime does not count).


  1. All games must start on their scheduled local date for bets to stand. If a game has been postponed to another day or cancelled before its due start time all bets are void.
  2. American and National League winner markets are settled on the winner of the two League Championship Series in the playoffs.

Pre Games Rules:

  1. Listed pitchers must start - a wager that specifies both starting pitchers. Any variation constitutes no action. Wagers with ‘One specified pitcher’ and ‘Listed pitchers must start’ that were placed when the named pitcher was originally listed are no action if the listed pitcher is changed and is then re-listed back to the original pitcher.
  2. It is the client’s responsibility to ensure they are aware of any relevant pitching changes.
  3. Extra innings if played will not count in all markets unless Inning or Period specific.

4½ innings rule:

  1. If a game is 'called', or suspended, winners and losers for betting are official after at least 5 full innings of play unless the home team is leading after 4½ innings. If a game is 'called', or suspended the winner is determined by the score after the last full inning (unless the home team scores to tie, or takes the lead in the bottom half of the inning, in which case the winner is determined by the score at the time the game is called). Suspended games do not carry over.

8½ innings rule:

  1. Total and run-line (handicap) betting - The game must go at least 9 full innings (or 8½ innings if the home team is ahead) for bets to stand. Suspended games do not carry over.

Side and Prop Betting:

  1. If a game is suspended, winners and losers for betting are certified after at least 5 innings of play, or four and a half innings (see 4 ½ Innings Rule) if the home team is winning. If a game is suspended, the winner is determined by the score after the previous full inning. (Unless the home team scores to tie, or takes the lead in the bottom half on the inning, in which case the winner is determined by the score at the time that the game is suspended.) Stakes will be refunded if the home team ties the game and it is then suspended.

Totals Betting:

  1. When betting on Total Runs, the Game must go to 9 innings (See 8 ½ Innings rule if the home team is ahead) for bets to stand, except where the Game Total has already gone over. If a Score has already gone over the quoted Total, then bets on the Over will be settled as winners, with bets on the Under settled as losers. This includes where the natural conclusion of the game would have meant the outcome of the total quoted would be determined (e.g. MLB game is called, or suspended at 5-5) bets on Over 10 or 10.5 would be settled as winners, with bets on Under 10 or 10.5 being settled as losers, since any natural conclusion to the match would have at least 11 runs.
  2. Team Totals - subject to 8 ½ innings rule EXCEPT where the team total has already gone over (if team total has already gone over the quoted total, then bets on the over will be settled as winners, with bets on the under settled as losers).

Run Line (Handicap) Betting:

  1. When betting on Run Lines (Handicaps), the Game must go to 9 innings (8 ½ if the home team is ahead) for bets to stand.

Individual innings bet:

  1. The full inning must be concluded for bets to stand unless additional play could not influence the result.

Winning Margins:

  1. Subject to 8½ innings rule. Settlement includes extra innings for MLB. If an MLB game ends in a Tie when a game is called/suspended, bets will be void.

First x Innings bets:

  1. Bets will be settled on the result after the first x innings have been completed. The full Inning or period must be played for bets to stand unless additional play could not influence the result.

First to Score bets:

  1. The first team to reach the required number of runs will be settled as the winner. Bets on Neither require the 8½ innings rule to apply to be settled as winners.

Team Scoring First Wins Game:

  1. 8½ innings rule applies.

Last to Score

  1. 8½ innings rule applies.

Player and Pitcher bets:

  1. Winning bets must predict the performance of player/pitchers in the match. For match-ups bets to stand both players must be in official starting line-up.
  2. Bets stand provided that 8½ innings are played. In the event of a pitching change all bets will be void (no action).
  3. Most Total Bases bets are calculated by adding all hits a player makes as per: Single = 1 Base, Double = 2, Triple = 3, Home Run = 4. Only these count.

In-Play Rules:

  1. All In-play bets stand irrespective of starting pitchers.
  2. All markets include extra innings unless stated as individual or period specific.
  3. Money Line is subject to 4 ½ Innings rule.
  4. Totals / Run Line are subject to 8 ½ Innings rule.
  5. 9 Inning markets do not include Extra Innings and are subject to the 8 ½ innings rule.
  6. Individual Innings / Period Specific: The full Inning or period must be played for bets to stand unless additional play could not influence the result.

MLB Playoff Games only:

For any suspended MLB playoff game that resumes within 72 hours of the suspension, all bets will stand and be settled after the completion of the game. If the game is not completed within 72 hours, following the time of suspension, then all bets will be void unless settlement of bets is already determined.

Proposition Bets:

  1. Regular Season Series Bets: Bets on MLB Regular Season Series are placed on the outcome of the first three games played in each Series. Pitchers cannot be listed; all wagers will have action irrespective of starting pitchers. Neither team can play another opponent between scheduled games. Only the first three games played count for betting purposes. Bets stand provided a minimum of two games have been played. If two of the first three games are postponed or cancelled – all bets are void. Called games will count towards grading provided it is officially declared a regulation game (4 ½ innings rule).

Regular Season Wins:

  1. All 162 regular season games must be played for wagers to have action unless the outcome is already determined.

Grand Salami:

  1. The Baseball Grand Salami will be decided by the total runs scored in all MLB games scheduled for that day (local date). No Listed Pitchers. All scheduled games - 8½ innings rule applies. If any game is cancelled or stopped before the completion of 8½ innings, all wagers on the Grand Salami will be cancelled.

Settlement of Bets:

  1. All bets settled on official score as per official league source.

US Basketball (NBA/WNBA/NCAA/WNCAA)

All games must start on their scheduled local date for bets to stand. If a match venue is changed, bets already placed will stand providing the home team is still designated as such. If a game has been postponed to another day or cancelled before its due start time all bets are void.

NBA

Regular time is 48 minutes play. At least 43 minutes of play must elapse for NBA game bets to stand. If the game is abandoned for any reason before 43 minutes play is completed, then all bets will be void except for those markets which have been unconditionally determined. If an official result is declared then all bets stand.

WNBA

Regular time is 40 minutes play. At least 35 minutes of play must elapse for WNBA game bets to stand. If the game is abandoned for any reason before 35 minutes play is completed, then all bets will be void except for those markets which have been unconditionally determined. If an official result is declared then all bets stand.

NCAA

Regular time is 40 minutes play. At least 35 minutes of play must elapse for NCAA game bets to stand. If the game is abandoned for any reason before 35 minutes play is completed, then all bets will be void except for those markets which have been unconditionally determined. If an official result is declared then all bets stand.

Pre-Game Rules, Including Game Props:

  1. All pre-game bets Exclude overtime unless otherwise stated.
  2. In 2-Way markets, ‘Push’ rules apply unless otherwise stated below. Stakes on single bets are returned, and in multiples/parleys the selection is treated as a non-runner.
  3. Match Winner or “Money Line” - Predict the team that will win the match.
  4. Handicap Betting or “Points Spread” - Predict the team that will win the match after the handicap has been applied to the actual score.
  5. Total Match Points - Predict whether the total points scored in the match will be over or under a specified figure.

Player Match-Ups/Performances

  1. Wagering is available on the performance of named player in a variety of achievements e.g. points, rebounds, assists, blocks, free throws. Push rules apply.
  2. Relevant players must be dressed and see court-time for bets to stand. Overtime counts for any player props unless specified otherwise.
  3. Individual players’ performances are matched for betting purposes in a player match-up. Handicaps may be used and are applied to each player’s actual score to determine the result. Push rules apply.
  4. Double/Double: player must record 10 or more in two of the following five statistical categories: Points, Assist, Rebounds, Blocked Shots, Steals.
  5. Triple/Double: player must record 10 or more in three of the following five statistical categories: Points, Assist, Rebounds, Blocked Shots, Steals.

In-Play Game Bets EXCLUDE Overtime unless otherwise stated

  1. If a game is postponed or cancelled after the start, all game and second half bets will stand if their result is already determined or there are 5 minutes or less remaining at the time of the postponement/cancellation, otherwise bets are void.

In-Play Half Bets

  1. The first half must be completed for first half bets to stand. If a game is postponed or cancelled after the start, for game and second half bets there must be 5 minutes or less remaining for bets to stand, unless settlement of bets is already determined.

In-Play Quarter Bets

  1. The quarter must be completed for bets to stand, unless settlement of bets is already determined.

Futures/Tournament Props

  1. NBA Regular Season Wins/Match-Ups – Team must complete at least 80 regular season games for bets to stand unless the remaining games during the course of the season do not affect the result.
  2. To Win Division – NBA tie-break rules apply.
  3. To Win Conference – The team that progress to the NBA Championship will be deemed the winner of the Conference.
  4. Settlement of all markets will be determined by official rankings and statistics provided by tournament governing bodies, eg. NBA, WNBA, NCAA.

Outright, Division, Conference and Regional Betting

  1. All bets stand regardless of team relocation, team name change or season length.

Series Betting

  1. Bets are void if the statutory number of games (according to the respective governing organisations) are not completed or are changed.

Settlement of Wagers

  1. Statistics provided by the official score(s) provider or the official website of the relevant competition or fixture will be used to settle wagers. Where statistics from an official score(s) provider or official website are not available or there is significant evidence that the official score(s) provider or official website is incorrect, we will use independent evidence to support bet settlement.
  2. In the absence of consistent, independent evidence or in the presence of significant conflicting evidence, bets will be settled based on our own statistics.

All Other Basketball

  1. Overtime does not count on all markets unless otherwise stated.
  2. Win/Draw/Win and Double Chance markets are settled on the result at the end of regulation time and do not include overtime.
  3. For player match up bets, all the quoted players must compete in the game for bets to stand.
  4. If the conclusion of a 2 runner event is a tie, draw or the amount of quoted points and no price is offered for this conclusion, then the outcome is a “push”. When this happens, the settlement of solitary bets is to return stakes and for compound bets the selection is treated as a non-runner and the bet will be settled on the outstanding selections.
  5. For match-half and quarter betting, the entire half or quarter must complete in full for bets to stand.
  6. The fixture must be completed in full for all props, total points and special markets to stand. If the fixture is not completed in full then bets will be refunded except for those markets which have been unconditionally determined.
  7. Overtime counts for any player props unless specified otherwise

All Win/Draw/Win, Over/Under Goal Lines, Handicap and Spread markets will be settled at the end of three periods of play. Extra time and Penalty shoot-outs do not count.

All other football rules apply.


  1. In the event of any of the named players in a match changing before the match starts then all bets are void. In the event of a match starting but not being completed then all bets will be void, except for markets where the result is already determined.

Outright Betting

  1. All in, complete or not. All outright bets will stand even if the selected player does not take part.

Match Betting

  1. A match must be played within 48 hours of the original scheduled start time for bets to stand.
  2. If a match does not take place for any reason (e.g. a player withdraws injured), all pre-match bets will be void and stakes returned.
  3. In the event of a match starting but not being completed then the player progressing to the next round will be deemed the winner.
  4. In the event of a match starting but not being completed, the following markets will be void, unless the specific market outcome is already determined:
    1. Match Handicap
    2. Total Points (2-Way)
    3. Total Sets
    4. Total Points Odd/Even
    5. Player Total Points (2-Way)
    6. Set Betting/Correct Set Score

Set/End Betting

  1. In the event of a Set/End starting but not being completed, the following markets will be void, unless the specific market outcome is already determined:
    1. Set Handicap
    2. Total Points (2-Way)
    3. Total Sets/Ends
    4. Total Points Odd/Even
    5. Player Total Points (2-Way)
    6. Set Betting/Correct Set Score

Bet Settlement

  1. Bets will be settled on the official result announced in the ring. Subsequent appeals/amendments do not affect settlement (unless the amendment was made due to human error when announcing the result).
  2. Failure to come out for a round - If a boxer fails to come out for the next round, bets will be settled on his opponent having won the bout in the previous round.
  3. Change to scheduled number of rounds - All outright bets on the match, and bets on cancelled/postponed fights will be made void.

Abandoned Fights

  1. All bets will be void on fights that are abandoned before completion unless otherwise stated or the bet has already been settled. All bets will be void in the event of a boxer being substituted.

Postponed/Rearranged Fights

  1. In the event of a fight being postponed, rearranged or moved to a different venue, all bets will stand for 14 days, inclusive of the original starting date.

Bout Prices

  1. Winning bets must predict which boxer wins the fight.
  2. Fights officially start for betting purposes after the bell is sounded for the first round. For the purposes of this bet a price is offered for the 'Draw'. If this occurs all bets on either boxer will be settled as losers.

Round Prices/Group Round Prices

  1. Winning bets must predict the round or group of rounds in which the fight ends.
  2. If the number of rounds in a bout is reduced by more than two all bets will be void. If the number of rounds in a bout is reduced by two or less only bets on the rounds not fought will be void unless otherwise requested pre-fight. In the event of a clash of heads or a low blow resulting in the judges' scorecards being used to determine the winner before the scheduled number of rounds are completed, the boxer declared the winner will be deemed to have won by a stoppage at the time the bout was halted. All bets for 'Win on Points' require the full number of rounds to be completed to be successful. If either boxer fails to enter the ring after a bell, the fight will be deemed to have finished in the previous round.
  3. If a fight is stopped before the full number of rounds has been completed, or if a boxer is disqualified and a points decision is awarded, bets will be settled on the round in which the fight was stopped.

How Will The Fight Be Won Prices/Method Of Victory

  1. Winning bets must predict the method by which the fight will be won.
  2. KO, TKO or DQ - Knockout (KO) is when the boxer does not stand up after a 10 count. Technical knockout (TKO) is the 3 knockdown rule or if the referee steps in to stop the fight. Disqualification (DQ) is when a boxer is deemed to have fouled and therefore loses the contest.
  3. Decision or technical decision - Decision is on scorecard points between the judges. Technical decision is when the fight can't continue for any reason other than a KO/TKO or Disqualification. Irrespective of whether the full scheduled amount of rounds is complete, in the event of a Technical decision, bets will be settled as a fighter by decision or a draw as no KO/TKO/DQ has taken place.

Match Betting (3-way)

  1. Settled on official referee ruling. A draw price will be offered.

Match Betting (2-way)

  1. Settled on official referee ruling. All bets void in case of a draw.

Total Rounds

  1. For settlement purposes, where a half round is stated then the half-way point of the round is where under/over is determined. For example, in a three minute round, this point would be 1 minute 30 seconds.
  2. Fight To Go The Distance - In the event of any outcome in which the fight does not last the full scheduled duration then all bets will be settled as 'Fight Not to Go The Distance'.
  3. If the number of rounds for a fight is changed after this market has been set then all bets will stand unless the new number of rounds result in the quote being higher than the total number of rounds to be fought.

Total Minutes

  1. Winning bets must predict the time band (e.g. 6-10 minutes) that lists the total duration of the fight.

Fight Special Bets

Knockouts

  1. For any special bets involving knockdowns a fighter must be physically knocked down by his opponent and the knockdown receive an official count by the referee, or the fighter is knocked down and the referee deems the fighter unable to continue and stops the fight without the need for a count.

Odd/Even Round Betting

  1. If the fight goes the full distance then bets will be settled as losing bets.

Punches Landed

  1. Bets will be settled on the official result.

Judges’ Scorecard Totals

  1. Bets will be settled on the official scorecards from the ringside judges announced by the referee after the rounds are completed.
  2. If the fight does not go the distance all bets will be made void.

To Win a World Title

  1. Interim Titles do not count.

Tournament Outright Rules

  1. In the case of a non-runner we reserve the right to implement a Rule-4 adjustment to bets struck on "Outright" betting such as "Super Six", "Prizefighter" etc.
  2. Reserves may be added.

Any customer that bets on a non-runner will have their stakes returned if the fighter withdraws before he has had a bout.


General Cricket Rules (for all forms of the game)

If there is a change of venue, all bets will stand unless the home and away teams are switched, in which case all bets will be void.

If a match is cancelled, then bets will be void unless replayed within 36 hours of its starting time.

Unless a price is quoted for the draw, in the event of a draw, all bets will be void.

If a match is abandoned due to outside influences (except weather), then all bets will be void, unless settlement has already been determined. If an innings ends during an over, that over will be deemed to be complete.

Next Over Total Runs: Extras and penalty runs will be included. The whole over must be completed for bets to stand.

Next Wicket Method: If no further wickets fall in that innings, then bets will be void. Batsman retiring does not count as a wicket.

Runs at Next Wicket: At least 1 ball must be bowled. If no further wickets fall in that innings, bets will be void, unless settlement is already determined.

Highest Opening Partnership: Bets will stand if both opening partnerships are completed, or an outcome has been decided. The opening partnership is the score at the fall of the first wicket.

Man of the Match: Bets will be settled on the official results as declared by the main television provider.

Top Batsman/Bowler: Bets placed on players not in starting XI will be void. Any player that is in the starting XI but does not bat in Top Batsman, or bowl in Top Bowler will be deemed a loser. Dead heat rules apply in the event of a tie.

Next Man/Batsman Out: bets will be void if either batsman retires injured.

Runs/Wickets in a specific number of overs: That precise number of overs must be bowled for bet to stand. Unless otherwise stated - See Tournament Rules below.

An innings is classed to be over if the team is all out, the team has declared, or the match has been won.

Match Top Batsman - The result of this market is determined on the batsman with the highest individual score in the match.
In limited overs matches, bets will be void if it has not been possible to complete at least 50% of the overs scheduled to be bowled in each innings at the time the bet was placed due to external factors, including bad weather. Top batsmen bets for First Class matches apply only to the first innings of each team, and will be void if fewer than 200 overs have been bowled, unless both first innings have been completed. If a player was named at the toss, but later is removed as a substitute, that player will still be counted, as will the replacement player. When two or more players score the same number of runs, dead-heat rules will apply. Runs scored in a super over do not count.

Match Top Bowler - The result of this market is determined on the bowler with the most wickets in the match.
In limited overs matches, bets will be void if it has not been possible to complete at least 50% of the overs scheduled to be bowled in each innings at the time the bet was placed due to external factors, including bad weather. Top bowler bets for First Class matches apply only to the first innings of each team, and will be void if fewer than 200 overs have been bowled, unless both first innings have been completed. If a player was named at the toss, but later is removed as a substitute, that player will still be counted, as will the replacement player. If two or more bowlers have taken the same number of wickets, the bowler who has conceded the fewest runs will be the winner. If there are two or more bowlers with the same wickets taken and runs conceded, dead heat rules will apply. Wickets taken in a super over don’t count.

Any bet where settlement has been determined will stand.

Rules for Total or Most Match Sixes/Fours/Wides/Maidens/Run Outs/Ducks/ Stumpings/Wickets Lost/Extras:

In limited overs matches, bets will be void if it has not been possible to complete at least 80% of the overs scheduled to be bowled due to external factors, including bad weather, unless settlement of the bet has already been determined.
In drawn First Class matches, bets will be void if fewer than 200 overs have been bowled, unless settlement of the bet has already been determined.
Only sixes scored from the bat (off any delivery – legal or not) will count towards the total fours. Overthrows and extras do not count.
Sixes scored in a super over do not count.

Test Matches/First Class 4 or 5 Day Matches

Match Betting/Draw No Bet/Double Chance: Bets will stand on the official result as long as 1 ball has been bowled.

In the event of a tie, dead heat rules will apply and bets on the draw will be a loser

Declaration will be determined to be the end of the innings.

Top Batsman: Unless otherwise stated, 1st Innings Runs only count. In a drawn game, a minimum of 50 overs must be bowled.

Batsman Runs: Unless stated, only first innings runs count.

Batsman Match Bets: Both players must reach the crease.

Batsman to score 50/100: Bets will stand after batsman has faced 1 ball, and his score will count if he is not out at the end of the innings.

Player Match Wickets: Bets stands after player bowls 1 ball. Unless stated 1st Innings Only.

A Hundred to be score in the match: In a drawn game, a minimum of 200 overs must be bowled

A Hundred to be score in the innings: 50 overs must be bowled unless the innings is concluded.

Total Match Sixes/Most Match Sixes: In a drawn game, a minimum of 200 overs must be bowled. For settlement purposes, the outcome is based on all deliveries where the batsman is credited with 6 runs.

First Innings Lead: Both teams must complete their 1st Innings for bets to stand.

Twenty20

Match Winner will be determined by the official result. Duckworth/Lewis Results and Super Overs do count.

If the official result is a tie, and no tie price had been quoted, then all match winner bet will be void.

Top Batsman: 10 Overs must be completed in an innings for a 20/20 match scheduled to be bowled due to external factors, including bad weather or team all out.

Batsman Match Bets: Both players must reach the crease.

Batsman to score 50/100: Bets will stand after batsman has faced 1 ball. Innings must be complete at least 80% of the overs scheduled to be bowled due to external factors, including bad weather or team all out, or team all out.

A 50/100 To Be Scored in the Match: Innings must be complete at least 80% of the overs scheduled to be bowled due to external factors, including bad weather or team all out, or team all out.

Player Match Wickets: Bets stands after player bowls 1 ball. Innings must be complete at least 80% of the overs scheduled to be bowled due to external factors, including bad weather or team all out,, or team all out.

Total or Most Match Sixes/Fours/Wides/Maidens/Run Outs/Ducks/Stumpings/Wickets Lost/Extras: Innings must be complete at least 80% of the overs scheduled to be bowled due to external factors, including bad weather (unless team is all out). For settlement purposes, the outcome for Most Match Sixes or Fours is based on all deliveries where the batsman is credited with 4 runs.

One Day Matches (40 or 50 Over)

Match Winner will be determined by the official result. Duckworth/Lewis Results do count.

If the official result is a tie, and no tie price had been quoted, then all match winner bet will be void.

Top Batsman: In weather affected games, at least half the original allotted overs must be bowled.

Batsman Match Bets: Both players must reach the crease.

Batsman to score 50/100: Bets will stand after batsman has faced 1 ball. In weather affected games, at least half the original allotted overs must be bowled, or team all out.

A 50/100 To Be Scored in the Match: In weather affected games, at least original allotted overs must be bowled less 10 overs, or team all out.

Player Match Wickets: Bets stands after player bowls 1 ball In weather affected games, at least original allotted overs must be bowled less 10 overs, or team all out.

Total or Most Match Sixes/Fours/Wides/Maidens/Run Outs/Ducks/ Stumpings/Wickets Lost/Extras: Innings must be complete at least 80% of the overs scheduled to be bowled due to external factors, including bad weather or team all out.. For settlement purposes, the outcome for Most Match Sixes or Fours is based on all deliveries where the batsman is credited with 4 runs.

Series Betting

Series Winner: Bets will be settled on the official result

Series Correct Score: Bets will be settled on the official result. If the selected number of matches to be played in the series is changed, then bets will be made void.

Top Series Batsman/Wicket Taker: Dead heat rules apply. Any player named in at least 1 starting XI for the series will count as a runner.

Batsman/Bowler Match Bets: Any player named in at least 1 starting XI for the series will count as a runner.

Bets will be void if the determined number of matches in the series are not completed.


All matches will be settled on the final score, regardless of how many ends have been played. This also includes extra ends. This applies to match betting, handicap betting and totals.


1. All bets will be settled on the result of the podium presentation. If there is no podium presentation, bets will be settled on the result immediately declared by the official governing body, irrespective of any subsequent enquiry.

Race & Stage Winner
1. All outright winner or stage winner bets on individual riders will be void if a rider fails to start the competition or stage. However bets will stand if the rider withdraws once the competition or stage has started. We reserve the right to implement a Rule 4 deduction in the case of a non-runner(s).
2. King of the Mountains, Green Jersey, Young Rider & other categories - Bets on these competitions will be settled as per the official final result on the last day of the specific tour. Any subsequent disqualifications will be ignored for settlement purposes.
3. Bets will be settled on the rider achieving the best finishing position. For riders who share the same time in the official standings, the higher classified riders will be deemed the winner. Dead heats will only be settled as such if both riders are classified with the same finishing position.

Match/Group betting - Stage and General Classification
1. At least one of the riders or teams must complete the stage or race for match bets to stand.
2. Furthermore, all of the riders or teams must start the stage or race for bets to stand.
3. If both/all quoted riders fail to finish the race or stage, then bets are void.
4. Bets will be settled on the rider achieving the best finishing position. For riders who share the same time in the official standings, the higher classified riders will be deemed the winner. Dead-heats will only be settled as such if both riders are classified with the same finishing position.
5. Where betting is offered on one rider against the field for a given stage or outright market, the stated rider must start for bets to stand. Should the named rider not start, all bets will be made void.

Event Specials

1. All-in compete or not. The specified event must be completed in full (statutory number of stages), otherwise bets will be void unless the result is already determined. For 'number of rider' specials, the statutory number of teams must start the specified event for bets to stand.


Outright betting:
Any bets placed on any participants who do not end up competing for some reason will be losing bets.

Set/Leg/Handicap/Special Betting:
The full amount of sets/legs required to win the match must be achieved. If the situation, for whatever reason exists that the match is awarded to a competitor before this is achieved, the set/leg/handicap/special bets on the match will be void, unless further play could not influence the result.

Match Betting:

As long as at least one leg has been concluded all match bets will stand on the certified result.


  1. All bets will be settled on the official result supplied by the tournament officials.
  2. Should the team line-up change once the markets have closed, all bets will stand. This applies to team/personnel changing after the event has begun. If a team starts with its line-up, and then a participant experiences connection errors, if another person stands in for them, all bets placed on that event will stand.
  3. Should performance be hindered in any way, we reserve the right to void all bets on that game. For example, if a server change leads to a team’s performance being hindered in such a way that they are not able to play at a competitive level.
  4. Un-played or postponed matches not played within 3 hours from the original start time, will be voided. Does not apply for LAN events (see LAN events).
  5. If a tournament is not completed, all outright bets will be void.
  6. Totals: If the map is not completed, all bets are voided.
  7. Correct Score: If the match is not completed, all bets are void.
  8. To win a map: If the match is not completed, all bets will be void.
  9. Match Betting: Match Betting: If a match is started, but not completed, then all bets will be void, unless the team/player is disqualified, in which case the team/player progressing to the next round will be deemed the winner.
  10. Outright Betting: Non-Starter – No Bet. Rule 4 may apply. If a team/player plays at least one map, they will be considered an entrant. If that team later does not complete the tournament, they will be settled as a loser. Each way bets – dead heat rules may apply.
  11. A team ‘tapping out’ will be settled as a loss. For example, if a team calls GG before the final objective is achieved.

LAN
In the case of LAN events, un-played or postponed matches, not played within 48 hours from the original start time, will be voided.

Any change in venue, all bets stand.

Dota 2
Map Betting: in the event of a draw, win/win market will be voided.

All time based bets are settled on the in-game clock, and does not include the period before creeps spawn.

First blood markets are not time sensitive, and will be settled on the first kill of the game.

Counter Strike
All bets, unless otherwise specified, are settled based on regulation time. Sudden death is not included.

League of Legends
Map Betting: in the event of a draw, win/win market will be voided.

All time based bets are settled on the in-game clock, and does not include the period before minions/creeps spawn.

First blood markets are not time sensitive, and will be settled on the first kill of the game.

Star Craft 2

No draw market will be available in the win/draw/win; as such, bets placed on the win/win market, will be voided in the eventuality of a draw.


If an event is suspended or postponed, bets remain valid provided that the event is completed at the same venue within 36 hours. If the event takes place at a different venue, bets will be made void and stakes returned.

All match odds are based on the result at the end of a scheduled 70 minutes play, unless otherwise stated. Bets are settled on the score standing at the end of the scheduled 70 minutes including any added injury or stoppage time. This scheduled period does not include extra time or time allocated for a penalty stroke shootout.

Any hockey match abandoned before the completion of 70 minutes play will be void (unless the match is rearranged and played the following day in which case bets will stand), except for those bets the outcome of which has already been determined at the time of abandonment.

Where the venue of any arranged match is changed the selection will be void.


All games must start on the scheduled date for bets to have action. If a game has been postponed or cancelled before its due start time; or is not completed in full, according to regulation time, all bets are deemed no action.


Time Band

Time Elapsed on Match Clock (mm:ss)

1 - 15 Mins

00:01 - 15:00

16 - 30 Mins

15:01 - 30:00

31 - 45 Mins

30:01 - 45:00 | Goals scored in first half injury time are included in this time band only

46 - 60 Mins

45:01 - 60:00

61 - 75 Mins

60:01 - 75:00

76 - 90 Mins

75:01 - 90:00 | Goals scored in second half injury time are included in this time band only

A manager WILL be deemed to have lost his position if, before the end of the season: a) placed on Gardening Leave; or b) is given another position at the club, other than Permanent Manager.

A manager WILL NOT be deemed to have lost his position if, before the end of the season: a) an announcement is made by the club that the manager will leave his post after the end of the season, but remains in charge until the end of the last match of the season.

  1. Unless listed either in conjunction with the bet offer, or else in the Sport Specific rules, all bets should be considered valid for the result at the end of the "Regular Time" or "Full Time" only. "Regular Time" or "Full time" is defined as interpreted by the official rules published by the respective governing association. For example, in football, full time is stipulated to be 90 minutes including injury time. Should the governing association decide to stipulate, before the start of the event, that the said event is to be played over a different duration, this will be treated as being the official rules for the event. Nonetheless, such occurrence is limited to the "regular" playing time and does not include any prolongation such as extra time or overtime, unless explicitly stated. It is the responsibility of the customer to be aware of the length of the event before they place their bet.
  2. If Matches are Played less than 45 Minutes or More than 120 Minutes these will be voided, Due to abnormal length of Match Time.
  3. If any regular league season fixture is not played or postponed on its scheduled date for any reason, all bets will stand for the following 24 hours. If after that time the fixture is not played then all bets will be made void. For non-regular season matches – i.e. Cup Matches, Play-Off Matches, Tournament Matches, all bets will stand for 72 hours. If the fixture is not played after 72 hours, then the fixture will be made void.
  4. Long term markets within the game will still stand. For example, to qualify from the tie.
  5. To Qualify bets will be settled upon the official result of the event on the day and not a subsequent decision made by the governing body.
  6. To Be Relegated bets will be settled based on the end of season league tables and not a subsequent decision made by the governing body.
  7. Top Goalscorer: League top goalscorer markets will include divisional play-off matches. Dead Heat rules apply.
  8. Singles and upwards are accepted on all matches.
  9. Where Outright or To Qualify prices are offered for a match, it will indicate the price for a team to progress to the next round of the competition or to lift the cup and will comprise of any extra time and penalty shoot outs. Where both match prices and outright prices are offered on a match, it will be understood that bets will be for match prices, unless to win outright or a qualifying price are expressly asked for.
  10. Bets will be accepted up to actual kick off time, if a bet is unintentionally accepted which includes a match after its kick off time, the match will be treated as a non-runner.
  11. Goal Scorer Markets: Goalscorer Disputes: In the event of a dispute over who scored a goal, settlement will be based on the outcome given by official governing body, eg. UEFA for the Champions League, FIFA for World Cup Qualifiers, etc.
  12. First/Last/Next Goalscorer: A price will be offered for “No Goalscorer” in the match. Own goals do not count and in the event of the first/next goal being an own goal, the next goalscorer will be deemed the first goalscorer. Players taking no part in the match will be void. For first/next goalscorer, players taking no part in the match before the first goal is scored will be void. Every effort is made to quote all players for a team, however, if the first/last/next goal is scored by a player not quoted in the original list, that player will still count as the winner. For last goalscorer bets, any player taking part in the match will be deemed a runner whether on the pitch at the time of the last goal or not.
  13. Anytime Goalscorer: This bet involves predicting whether a particular player or specific team will score a goal at any time during a match. Bets will stand until the final whistle and not include any Extra Time played. Own goals do not count. Multiple bets involving anytime scorers in the same match are accepted. For any time scorer bets, any player taking part in the match will be deemed a runner.
  14. First Goalscorer Insurance Where First Goalscorer Insurance is offered, winning bets will be paid at the price taken for the selected player should he score the 1st goal during 90 minutes play. Any subsequent goals scored by the selected player during 90 minutes play, excluding own goals, will result in the bet being settled as a loss but with the stake refunded, subject to any maximum refunds imposed at the time.
  15. Goalscorer Head to Head (H2H): Both players need to start the match for bets to stand.
  16. Scorecast: This bet involves predicting who will score the first goal and what the score will be in a double. Given that the two parts of this double are related, the scorecast is offered at specific, discounted odds. In the event of the nominated scorer not having entered the field of play prior to the first goal being scored, the bet is settled as a single on the correct score. Own goals do not count and in the event of the first goal being an own goal then the scorecast will be settled on the correct score coupled with the next goalscorer. If there are only own goals in the match, or the match finishes 0-0, then bets on all players who entered the field of play at any time will be settled as losers.
  17. Shirt Numbers: This bet involves choosing whether the total shirt numbers of goalscorers in the match are under, between or over a specific middle band. Own goals count. In the event of an unclear goalscorer, settlement will be based upon the confirmed result of the official governing body directly following the end of the match. This market counts for 90 mins (plus injury time) only.
  18. Where no teams is defined as a home team, i.e. a game played at a neutral venue, then the left hand team will be deemed to be for the home team for sub market bets, and the right hand score for the away team.
  19. Correct Score: We will list as many correct score possibilities as we deem necessary. If the final correct score was not quoted in the original list, then the correct score will still count as the winner.
  20. Total Goal Minutes – Aggregate goals Minutes: Any goal scored in injury time in the first half will be counted as 45 minutes and any goal scored in injury time in the second half will be counted as 90. Example: The market adds the time of each goal scored in a game. For example, Liverpool (2) – Arsenal (1) assuming goals were scored in the 21’, 65’ and 83’ the make-up of the total goal minutes will total 169 minutes this is then compared to the quoted spread of total goal minutes.
  21. Anytime Score: Winning bets must predict the score at any time during the match.
  22. Time Band Markets: For the purposes of settlement the following table will be used to determine the time band during which a goal will be considered to have been scored.
  23. Settlement will be based on recorded goal times from the official websites of the competitions in question or, in the case of this data not being publicly available, from data provided by our data providers.
  24. Own goals are considered to count only towards the side credited with the goal (e.g. if the away team scores an own goal when the match clock is at 25:15, then that goal will be considered only as a home goal scored at 25:15).
  25. Time of First Goal / Home Team Time of First Goal / Away Team Time of First Goal / Time of Last Goal / Home Team Time of Last Goal / Away Team Time of Last Goal: Winning bets must predict the time band during which the first goal / first home goal / first away goal / last goal / last home goal / last away goal is scored.
  26. Goals Scored Between Minutes: Winning bets must predict whether or not a goal will be scored within the time band indicated in the market title (e.g. A bet on the ‘Yes’ selection in the ‘Goal Scored Between 61 – 75 Mins’ market will be settled as a winner if a goal is scored by either the home or away team during the 61 – 75 Mins time band).
  27. Win/Draw/Win Between Minutes: Winning bets must predict the result (1/X/2) based on the number of goals scored by either team during the specified time band (e.g. If the score at the end of the first half is 2 - 1 in favour of the home team, and no goal is scored in the second half during the 46 – 60 Mins time band, the result of ‘Win/Draw/Win Between 46 – 60 Mins’ is ‘X’).
  28. Goal Scored Before Minute (included): Winning bets must predict whether or not a goal will be scored before the indicated minute in the market title expires (e.g. A bet on the ‘Yes’ selection on ‘Goal Scored Before 30th Minute (included)’ will be settled as a winner if either team scores a goal before 30:00 has elapsed on the match clock).
  29. Settlement will be based on recorded goal times from the official websites of the competitions in question or, in the case of this data not being publicly available, from data provided by our data providers.
  30. Corners: A corners bet involves choosing whether the match will generate under, exactly or over the specific number of corners. Only corners taken will count, corners that have been awarded but not taken (eg. Are awarded but the half time whistle goes before the corner is taken) will not count.
  31. First Corner: A first corner bet involves choosing which team will take the 1st Corner of the match. If no corners are taken in the match, all bets will be cancelled.
  32. Most Corners: Predict which team will have finish the match with the greater number of corners based on the handicap (if applicable). Handicap is applied to final corner count for each team to determine handicap winner.
  33. Bookings/Betting on the Number of Cards: Yellow card counts as 1 and red or yellow-red card as 2. The 2nd yellow for one player which leads to a yellow red card is considered a card. As a consequence, one player can be responsible for a maximum of 3 cards. Players not on the pitch who receive cards and cards issued to managing staff do not count for the purpose of this bet. Any sending offs after the final whistle do not count for betting purposes.
  34. Booking Points: We assign booking points for red and yellow cards and let you bet on how many points you think there will be over the course of a match. A yellow card earns 10 points and a red card earns 25 points.If a player receives 2 yellow cards and is consequently shown a red card, he receives a total of 35 booking points.
  35. Match Handicap: A specific number of goals are given as a handicap to one of the teams. This number is added to the number of goals that the team has scored at the conclusion of the match. This bet involves choosing which team will win the match after the handicap has been added to the final outcome.
  36. Total Goals: This bet involves choosing whether a specific group of matches produces under, between or over a specific middle band of goals. If any match is deferred or abandoned, then 2.5 goals are awarded for that match. If more than one third of the matches in the group are deferred or abandoned then all bets will be cancelled.
  37. Time Of First Goal/Booking: As decided by the official governing body – all goal/bookings times will be rounded to the following minute.
  38. Injury Time Minutes: As per the Fourth Officials Board
  39. Team to Win Both Halves: To win this bet the designated team must score more goals than the rival team in both halves of the match.
  40. Team to score next Goal: Own goals count and the winner will be the team credited with the goal.
  41. Method of Next Goal: Direct Free Kick – Goal must be scored direct from the free kick. Direct Free Kick/Penalty and Own Goal does not count as “shot” for this market. In the event of a dispute over how a goal was scored, company decision is final.
  42. Odd/Even: For the purposes of the odd/even market, zero goals counts as even.
  43. Both Team To Score: The Yes selection, both teams must score in the match. The No selection is for either or both teams not to score.
  44. Ante Post Betting. The finishing league positions will decide the winners of all season match bets. If a team does not complete all its listed fixtures throughout the season, all match bets and team total points bets will be cancelled. Outright would be deemed a loser.
  45. Ante Post Relegation Betting: Teams that finish in the leagues relegation position, as decided by the relevant league before the season starts. Teams who finished outside the relegation zone but were relegated due to financial irregularities etc do not count.
  46. Country to proceed furthest: If equal round of elimination, dead heat rules apply.
  47. Who Wins The Rest Of The Match: This market treats the match as if it was 0-0 from this point. EG if the current score is 2-1 and the match finishes 2-2 then the correct settlement of this market will be the away team winning 0-1.
  48. Next Manager to Leave His Post: This market is based on the current season, with the season cut-off date being when the final round of match fixtures are considered complete. If no manager has left his position at the cut-off date, then the “No Manager to Leave” option will be deemed the market winner.
  49. Next Permanent Manager: In the event of a Caretaker/Interim manager completing 10 or more competitive games in charge of the first-team, they will be deemed to be the next permanent manager. A “Director of Football” does not count for the purposes of this market – if such a hierarchy is established then the First Team Coach will be considered as the Next Permanent Manager. Every effort will be made to add all potential new managers to our betting list. Any others will be available on request. Should the newly appointed manager not be quoted, all bets will stand.
  50. What Will Happen Next? Occasionally we will offer a market called “What Will Happen Next This Weekend” or “What Will Happen Next Today”. This is settled on what happens first in real time – not minute of games.

Asian Handicaps:

  1. An Asian handicap is a market where a handicap is applied to the match in order to make the odds more equal. The handicap price varies from Scratch, (0, also called Level Ball) up to any number of goals in order to balance the odds and give each of the two team’s comparatively comparable price. The handicap line increases from Scratch in ‘Quarter Goals’ or ‘Quarter Balls’, expressed as + or – 1/4, 1/2, 3/4, 1, 1 1/4, 1 1/2 etc. to reflect the expected dominance of one team over the other.
  2. The favourite in a match will have a minus handicap represented with a (-) symbol and will have to win by more goals than the handicap in order to be a winner. The underdog in the match will have a positive handicap represented with a (+) symbol which will be added to the final score.
  3. Whole ball and half ball handicaps: The handicap is applied to the final outcome of the match and the team with the most goals after the handicap has been applied will be the winner. If the number of goals for each team are level after the handicap has been applied, it will result in a push with the stake being returned.
  4. A split ball handicap is where the level of favouritism is between a half ball and a whole ball. The handicap is presented as 0 : 1/4. In this instance, your stake is being split equally between the whole ball and half ball handicaps.
Goal line betting guidefree football betting tips

Mythical Matches:

The win/draw/win market in mythical matches are set up on imaginary matches pairing two teams in a round of fixtures, for betting purposes only. The team which scores the most goals in their actual match is deemed the winner. Bets will be settled as a draw if both teams score the same number of goals. Both actual (real) matches need to be completed for bets to stand. Soccer rules apply.


All matches are settled on the full time result. Extra time does not count.

Abandoned or postponed matches will be void.


  1. If advertised venue changes, bets will stand as long as it takes place within the original county. If match switched to opponent's ground, match will be declared void.
  2. Matches will be settled on the day’s match result, regardless of any post match decisions.
  3. All bets on postponed matches will stand provided the match is rearranged and played within 48 hours of the original scheduled start time.
  4. Where a match is postponed and not played within 48 hours of the original scheduled start time, all bets will be void.
  5. Should a match be abandoned prior to completion, all markets on that match will be void, unless a definitive result for that market has already been determined prior to abandonment.
  6. Match Betting - All bets will be settled on 60/70 minutes play respectively at the prices advertised. The term 60/70 minutes play refers to the period of play which included time added by the match officials for stoppages, but not scheduled extra time.
  7. Goalscorer Markets - In the event of a dispute over the award of a goal, settlement will be in accordance with the result given by GAA after the match is finished. Any subsequent changes to the result will be ignored for settlement purposes.
  8. Own goals do not count for settlement of First/Last Goalscorer bets.
  9. Bets taken on First Goalscorer will be void if that player does not take part in the game or if he comes on after the first goal is scored.
  10. Bets on Anytime Goalscorer will be void if the player does not take part in the game. Bets will stand if the player takes part in the game.
  11. Total Match Points - All bets are settled on the final result at the end of normal time (including any injury time). Extra time does not count.
  12. Player Points - Bets will be settled on selected player’s total score including goals. Extra time does not count. Bets will be voided if the player does not start the game.
  13. Footballer and Hurler of the Year markets will be settled on the official GAA/GPA award’s winners.

Outright Betting
Non-Starter - No bet. Rule 4 may apply. If a player tees off, then that player will count as an entrant. If that player later retires he will be settled as a loser. Play offs will decide win bets. Each Way bets - dead heat rules may apply.

Should an event be affected by unfavourable weather conditions or shortened for any reason the certified end result will statute payment irrespective of the number of rounds concluded.

If a bet is struck and there is no additional play, or additional play does not count for the official result, those bets will be cancelled.

Tournament Match Bets:
A price will be offered for the tie and in the event of a tie, bets on either competitor to win will be lost. Play Offs will count for settlement purposes, should one competitor win the event. If one competitor misses the cut, the other is deemed the winner. If both competitors miss the cut, then the one with the lowest score will be deemed the winner. If a competitor is disqualified, either prior to the conclusion of two rounds or after both competitors have made the cut, the other competitor is deemed the winner. If a competitor is disqualified after making the cut, when his opponent has already missed the cut, the disqualified competitor is deemed the winner.

In the event of bad weather reducing the total number of holes, if 36 (or more) holes have been completed all bets will stand.

Top Nationality:
Non-Player - No Bet. Rule 4 deduction may apply. Play Offs will decide win bets, dead heat rules will apply for win and place bets.

Tournament Group Bets:
Non Player- no bet. Rule 4 may apply. Play offs do apply. Dead heat rules will apply. Bets are settled on the competitor who achieves the highest placing at the end of the tournament.

In the event of the actual 2 ball, 3 ball, or group being different from those advertised by us, bets will stand on the concluding positions of our original pairings.

18 hole 3 ball betting:
If a competitor does not start the round, then the 3 ball will be void. Dead-heat rules will apply. Once all competitors have started the round they are classed as runners.

18 hole 2 ball betting:

A price will be offered for the tie. Once both competitors have started the round they are classed as runners. If a competitor retires during the round his/her opponent will be classed as the winner as long as they complete the round in full.

In a two runner event, if the price for the tie exists and the result is a tie, bets on both competitors are losers. Where no price is exists for the tie and a tie is the result, all bets will be cancelled.

If in a team competition e.g. Ryder Cup, if a match is not finished and the competitors agree to end playing. Bets will be settled on the certified outcome declared by the competitions governing body.

Finishing Position:

Where the official finishing position is tied, for example 3 players sharing 7th place, the finishing position for settlement purposes will be 7th place.


  1. Unless otherwise stated all bets will be settled based on the score at the end of regulation time, and excluding overtime if played.
  2. An un played or postponed match will be treated as a ‘non-runner’ for settling purposes, unless it is played within 48 hours of the original start time. If the venue for a match is changed, all bets placed based on the original venue will be made void and stakes refunded.
  3. Specifically for any competition that uses a Mercy Rule, in the event of such a Rule being called in a match, all bets will stand on the score at the time.

General Rules:

1. Unless otherwise stated all bets will be settled based on the score at the end of regulation time and excluding overtime or shootout if played.
2. Period betting - The relevant period must be completed for bets to have action. The 3rd period excludes overtime or shootout if played.
3. 60 minutes, i.e. Team Totals, OVER/UNDER - For bets to have action all relevant games must complete full 60 minutes of play, unless the specific market outcome is already determined.
4. Highest scoring period pre-game - Excludes overtime, dead-heat rules apply. If all 3 period totals are the same this will result in a push and stakes returned.
5. Game Totals, ODD or EVEN - If there are no score all bets will result in a push and stakes returned.
6. Team Totals, ODD or EVEN - If your team doesn't score bets will result in a push and stakes returned.
7. For Player match up bets, all the quoted players must participate at some stage of the game for bets to stand.
8. If the conclusion of a 2 runner event is a tie, draw or exactly the number of quoted points and no price is offered for this conclusion, then the result is a "push". When this happens, the settlement of single bets is to return stakes and for multiple bets the selection is treated as a non-runner and the bet will be settled on the outstanding selections.
9. For Type of First 2 Minute Penalty market, Other includes: all other penalties not mentioned, including if the First Penalty is a Double Minor (2 Minutes) and including No Penalty in Match. Dead heat rules apply in the event of two different types of penalties being dealt out simultaneously as the first penalty of the match.
10. Penalty Minutes - In the event of both teams being dealt the 1st penalty of the match simultaneously, bets on which "Team To Receive First Penalty In The Match" will be made void.
11. Anytime Goalscorer - Players taking no part in the match will be void. This bet involves predicting whether a particular player or specific team will score a goal at any time during a match. Bets will stand until the final whistle and not include any Extra Time played. If for any reason a match is abandoned before the final whistle, bets will be cancelled irrespective of whether the chosen player has scored or not. Own goals do not count. For Anytime Goalscorer bets, any player taking part in the match will be deemed a runner.
12. First/Last/Next Goalscorer - Players taking no part in the match will be void. Every effort is made to quote all players for a team, however, if the first/last/next goal is scored by a player not quoted in the original list, that player will still count as the winner. For First/Last/Next Goalscorer bets, any player taking part in the match will be deemed a runner whether on the ice at the time of the goal or not.
13. Grand salami - The grand salami quotes an estimated number of goals to be scored in a specified number of that day's games. Lines are offered for the actual score to be over or under this quote. Push rules apply. For bets to have action all relevant games must complete full 60 minutes of play otherwise bets will be void.
14. "2 Way" market includes overtime/shootout.

Mythical Matches:
The Win/Draw/Win market in Mythical Matches are set up on imaginary matches pairing two teams in a round of fixtures, for betting purposes only. The team which scores the most goals in their actual match is deemed the winner. Bets will be settled as a draw if both teams score the same number of goals. Both actual (real) matches need to be completed for bets to stand. Ice Hockey rules apply. Read more about our Mythical Matches in the help section.

Live Betting - Ice Hockey
1. Unless otherwise stated all bets will be settled based on the score at the end of regulation time (60 minutes of play).
2. Highest scoring period in-play - Excludes overtime, if 2 or more periods have the same score 'Tie' will be settled as the winner.
3. Next goal scored - Excludes overtime/shootout (regulation time only)

North American Ice Hockey
1. North American Ice Hockey refers to the following leagues from the USA and Canada: NHL, AHL, OHL, WHL, QMJHL, NCAAH. 2. All games must start on the scheduled date (local stadium time) for bets to stand have action. If a match venue is changed, bets already placed will stand providing the home team is still designated as such. If the home and away teams for a listed match play the fixture at the away team venue then bets will stand providing the home team is still officially designated as such, otherwise bets will be void. 3. There must be 5 minutes or less of scheduled game time left for bets to stand, unless the specific market outcome is already determined.

North American Ice Hockey - All markets pre-game:
1. Unless otherwise stated all bets will be settled based on the score at the end of regulation time (60 minutes of play).
2. In the event of a game being decided by a penalty shootout then one goal will be added to the winning team's score and the game total.
3. Markets stating "OT and SO incl" means overtime and penalty shootout are included and in the event of a game being decided by a penalty shootout then one goal will be added to the winning team's score and the game total.

North American Ice Hockey - Player Match-Ups/Performances/Scorecasts/Anytime Goalscorer:
1. Relevant players must be dressed and see ice-time for bets to stand
2. Bets will be settled based on the score at the end of regulation time (60 minutes of play).
3. Player Points Match-Ups - Player points accrued in a game are the combined sum of goals plus assists.

North American Ice Hockey - Live betting (inplay):
1. Unless otherwise stated all bets will be settled based on the score at the end of regulation time (60 minutes of play).

North American Ice Hockey - Futures:

1. NHL Regular Season Points/Wins/Match-Ups/ - Team must complete at least 80 regular season games for bets to stand unless the specific market outcome is already determined.

 

2. Division Winner - Team that wins division at the end of the regular season.

 

3. Conference Winner - The team that progresses to the Stanley Cup Final will be deemed the winner.

 

4. Stanley Cup Winner - Team that wins the Stanley Cup playoffs.

 

5. Outright/Conference/Divisional Betting - All bets stand regardless of team relocation, team name change or season length.

 

6. Series Betting - Bets are void if the statutory number of games (according to the respective governing organisations) are not completed or are changed.

 

7. NHL Top Regular Season Points Scorer (Goals + Assists) - Only goals and assists scored in the regular season, within the quoted league are counted for this market, irrespective of the team (within that league) for which they are scored. The team quoted alongside the player is for reference only. Market will be settled as per www.nhl.com official stats. All-in, play or not. Dead-heat rules apply.

 

8. NHL Awards - All NHL awards settled as per official results from www.nhl.com

 

9. For settlement purposes the following websites will be used:

 

NHL - www.nhl.com

 

AHL - www.theahl.com

 

OHL - www.ontariohockeyleague.com

 

WHL - www.whl.ca

 

QMJHL - www.theqmjhl.ca

 

NCAAH - www.ncaa.com/sports/icehockey-men/d1


General Motor Racing Rules:
Outright Team/Driver Championship Betting: Any bets placed on any participants who do not end up competing for some reason will be losing bets. Bets will be determined by the amount of points accumulated directly following the podium presentation of the final race of the season and will not be affected by subsequent enquiries.

Individual Race/Meeting Betting: All in compete or not. In the event of a disqualification, the podium presentation will count as the 'weigh-in' and establish the settlement of bets. The start of any motor race is defined as the indicator to commence the warm up lap. Any driver on the grid at this time and failing to be classified as finished under the certified body rules will be classed as a runner and a non-finisher.

Match Bets: Bets are settled on the driver who finishes in the best position. Both drivers need not complete the race. If neither driver finishes, the one who has finished most laps will be the winner. Should both drivers withdraw having finished the same number of laps then all bets will be cancelled.

Qualifying Match Bets: Bets are settled on the driver who sets the quickest time in the qualifying round. Any time penalties or grid demotions given would not affect this result. If a driver takes no part in the qualifying round, bets on that match bet would be cancelled. If a driver competes, but fails to set a time then he is classed to be a runner and bets will stand.

To Qualify In Pole Position: All in compete or not. Bets settled on the driver who is announced as qualifying on pole directly following the end of the qualifying round. Any subsequent demotion or disqualification would not affect the result.

Fastest Lap: Bets settled on the driver who is formally confirmed to have concluded the fastest lap of the race.

Podium/Points Finish: Bets settled on the drivers who finish the race in the podium/points positions, with the podium presentation counting as the 'weigh in'. Subsequent enquiries will not affect the result for settlement purposes.

All bets will be settled on the official result.


All results for Formula One bets are governed by the FIA's certified classification at the time of the podium presentation.

To Be Classified: In Grand Prix betting, FIA regulations is the criteria used to decide whether a driver is classified or not classified.

The certified classification will be available in most daily newspapers the following morning or otherwise can be found on the web site www.fia.com.

First Driver to Retire - Driver must start 1st formation lap. Bet settlement will be determined by which lap number a car retires on. Should more than one car retire on the same lap then dead-heat rules apply. Drivers classed as DNS (Did Not Start) in official results will be voided.

Will There Be a Safety Car?

Virtual Safety Car periods do not count. Should the race start under the Safety Car, then all bets concerning the Safety Car market will be settled as Yes. If the race finishes under Safety Car conditions but the safety car has not had time to get to the front of the leading car this market will be settled as Yes.

Motorbike Racing:
Riders in place for the start of the warm up lap for race 1 are classed as runners for race.

Any riders withdrawing from race 2 after race 1 will be classed losers for settlement of race 2.


  1. All bets exclude overtime, if played, unless otherwise stated.
  2. If a match venue is changed, bets already placed will stand providing the home team is still designated as such. If the home and away team for a listed match are reversed, then bets placed based on the original listing will be void.
  3. A game must be completed in full for bets to stand, unless settlement of bets is already determined.

General Rules

  1. If an event is cancelled, all bets are void.
  2. If a competitor or team does not start a race or tournament then bets placed on that competitor or team are considered to be losing bets. Stakes will not be refunded on selections in this case.

Final medal placings

  1. The final medal table declared by the governing body at the end of the event will be used to settle bets on how many medals a competitor or country may win. Any subsequent changes to the medal table will not be taken into consideration.

Head to Head betting

  1. Where both competitors reach the final, settlement will be based on their finishing positions in the final.
  2. If both competitors are eliminated in the same round of a competition before the final, bets will be made void.
  3. Where competitors are eliminated in different rounds of a competition, the competitor progressing furthest will be the winner for settlement purposes. For example, where one competitor is eliminated in a heat, and the other competitor is eliminated in the semi-final, the competitor reaching the semi-final will be deemed the winner.

Postponed Events

  1. If any event/match is postponed, bets will stand providing the event is rescheduled to take place before the closing ceremony. This rule supersedes any of the individual sports’ postponement rules.

Results

  1. All races/events will be settled according to the medal ceremony. Any subsequent disqualifications will not count for settlement purposes. Should the result of an event be amended following an enquiry, competitors awarded Gold, Silver and Bronze at the original medal ceremony will be deemed 1st, 2nd and 3rd respectively for settlement purposes.
  2. In the event of more than one medal being awarded for the same position, for example there is potential for 2 bronze medals in boxing, dead heat rules apply.

All bets on Pesapallo are decided on the basis of the result after the first two rounds/periods (8 innings)

The two-way market is decided after the prolongation periods (e.g. Supervuoropari)


Party Leader Markets

  1. Unless otherwise specified, these will be settled on the next permanent leader of the party as determined by party selection rules; temporary or caretaker leaders will not count.

Next Minister/Politician to resign/be sacked

  1. Dead Heat rules will apply if multiple people resign on the same day, regardless of the time of announcement.

UK General Elections

  1. For all relevant markets, total seats, majority, etc, the Speaker does not count.

Where odds for an outright tournament win, as well as 80 minutes play are displayed in Cup Finals etc. unless to lift cup or competition’ or a qualifying price has been laid, or requested, all bets are settled on 80 minutes play.

80 minutes play will include any additional injury or stoppage time, but not extra time. In the event of a match being abandoned before the final whistle, only bets that can be settled at the time of abandonment will stand. All other bets will be cancelled.

Winning margin betting is from scratch.

Bets will be accepted up to the actual kick off time. If a bet is inadvertently accepted which includes a match after its kick off time, the match will be treated as a non-runner. In ‘first try scorer bets, penalty tries do not count. Every effort is made to quote all players for a team, however, if the first/last try is scored by a player not quoted in the original list, that player will still count as the winner.

Divisional and Title Betting:

The finishing position of teams at the end of the scheduled season will decide places, this includes point’s deductions the league may apply before the end of the season. End of season play-offs and penalties incurred by clubs after the end of the season will not count.


Outright betting:

Any bets placed on any participants who do not end up competing for some reason will be losing bets.

Match betting: In the event of the match being awarded to a player before the full amount of frames/racks has been played, match bets will stand on the official winner, provided at least one frame/rack has been played. If one frame/rack has not finished, all match bets will be cancelled.

Frame and Rack Betting:

The full amount of frames/racks necessary to win the match must be achieved. In matches, where, for any reason whatsoever, the match is awarded to a player before this is achieved, then all frame/rack betting and handicap betting on that match will be cancelled, unless further play could not affect the result.

Highest Break Score:

In the event of a match being awarded to a player before the full amount of frames required to win has been played, then highest break specials will be made void, unless further play could not affect the result.


  1. Evictions: Eviction bets will stand regardless of a change in procedure by the television company, unless otherwise stated, and providing a clear winner is announced. If more than one contestant is evicted/eliminated and the order of eviction is clear, a single winner will be settled, otherwise Dead Heat rules will apply. Bets will stand on all candidates in an eviction market regardless of whether they are subsequently made ‘immune’ by the TV show.
  2. General: Any contestant to leave a show of their own accord will be deemed a loser in all relevant markets.

  1. Snow at Christmas: Settlement is based upon data from the Met Office. For snow to have been recorded, a single snowflake must have fallen during 25th December at the airport of the relevant city. Any existing snow from previous days will not count towards settlement.

General Rules

  1. Where applicable, the podium presentation will determine the settlement of bets, irrespective of any subsequent disqualifications and/or appeals.
  2. In the event of any of the named players in a match changing before the match starts then all bets are void.
  3. In the event of a match starting but not being completed, all bets will be void, unless the specific market outcome is already determined, or unless there is no conceivable way the game and/or match could be played to its natural conclusion without unconditionally determining the result of a specific market.
  4. In-Play Game Markets - The specified game must be completed for bets to stand, unless the specific market outcome is already determined.
  5. In-Play ‘Race to’ Markets - Bets are settled based on the first player to reach the nominated number of points in the relevant game. In the event of neither player reaching the number of points required (because of abandonment) then bets on that market will be void. If the relevant game is not played then all race markets for that game will be void.
  6. Total Points Markets are based on the statutory number of games being played. In the event of the statutory number of games being changed or differing from those offered for betting purposes then all bets are void.
  7. In-Play Handicap Betting - Markets are based on the statutory number of games being played. In the event of the statutory number of games being changed or differing from those offered for betting purposes then all bets are void.
  8. Settlement of Wagers - Statistics provided by the official score provider or the official website of the relevant competition or fixture will be used to settle wagers. Where statistics from an official score provider or official website are not available or there is significant evidence that the official score provider or official website is incorrect, we will use independent evidence to support bet settlement.
  9. In the absence of consistent, independent evidence or in the presence of significant conflicting evidence, bets will be settled based on our own statistics.

  1. Match Betting: If a match is started, but not completed, then all bets will be void, unless the player is disqualified, in which case the player progressing to the next round will be deemed the winner.
  2. Any change to the schedule and/or day of the match, all bets stand.
  3. Any Change of venue or change of surface, or if a match is moved from outdoor to indoor (or vice versa), all bet stand.
  4. Set Betting/Set Score: If the set is not completed, then bets on that set will be void.
  5. Number of Sets in a Match: If the match is not completed, bets will be void.
  6. Total Games: If the match is not completed, bets will be void.
  7. Total Games Odd/Even: If the match is not completed, bets will be void. For settlement purposes, 0 (zero) counts as even.
  8. Total Games/Handicap Games: At the end of the match all of the games each individual player has won are totalled and the handicap applied to determine the handicap winner. If the Handicap/Total Game value offered is a round number and the final result is this exact number, bets will be settled as a push.
  9. Game Betting/Game Score: If the game is not completed, then bets on that game will be void.
  10. Set Correct Score: If the match is not completed, all bet will be void
  11. Outright Betting, Quarter Betting, Half Betting: Players withdrawing/not taking part, all bet will stand.
  12. If a Tournament is not completed, all Outright bets will be void.
  13. Name the Finalists/To Reach the Final: A player withdrawing before the start of the tournament, bet will be void.
  14. To Win a Set/Not To Win a Set: If the match is not completed, bets will be void, unless an outcome has already been determined.
  15. Most Aces: If the match is not completed, bets will be void.
  16. Tournament Fastest Serve: Player must serve at least 1 ball in the tournament for bet to stand.
  17. Match tie-break is counted as one game.
  18. If a match is decided by a Match tie-break then the Match tie-break will be considered to be the 3rd set.
  19. Tie-Break In First Set : If the first set is not completed, bets on this outcome will be void.
  20. Most Double Faults: If match is not completed or in case of tie, bets are void. Bets settled from official tournament statistics.
  21. Total Aces/Double Faults: If match is not completed, bets are void, unless settlement of the bet has already been determined.
  22. To Lose 1st Set and Win Match: If match is not completed, bets are void.
  23. First Ace/First Double Fault: If no player has made an ace or double fault, bets on this outcome be void.
  24. 1st Service Break: If service break does not take place, bets on this outcome are void.
  25. Set Handicap Betting: If the match is not completed, bets on this outcome are void.
  26. 1st Set – Players 1st Service Game: Market offered for named player to hold or break on their 1st Service Game of the match. The 1st Service Game must be completed for bets to stand.
  27. Match Specials: Named outcomes subject to normal ‘tennis rules’, unless settlement of the bet has already been determined. In cases of double market results, such as Player A to win the match 2-0 and serve most aces, in cases of any tie where bets are deemed a push, the Match Special will be made void.

  1. All bets on trotting will be settled from results as per the official governing body.
  2. Official results are provided at www.atg.se (Swedish Trotting), at www.rikstoto.no (Norwegian Trotting), at www.hippos.fi (Finnish Trotting).

Dead-Heats

  1. When a Dead-Heat occurs, winners are paid on a “split-stakes” basis. (e.g. if 2 horses dead-heat then half the stake is paid as a winner)

Rule 4s

  1. For Race Winner betting, in the event of a non-runner(s), the odds on the remaining horses are subject to a Rule 4 deduction based on the last price available at the time the horse is withdrawn (see Rule 4 deduction table within ‘Horse Racing’)

Trotting H2Hs

  1. The horse with the best finishing position based on the official result will be deemed the winner.
  2. Stakes will be refunded if one or both of the horses in a head-to-head are non-runners, if the race is abandoned or if both horses fail to complete the course/fail to record an official time.

  1. The result as declared at the end of a fight by the official announcer will be used for settlement purposes. Any subsequent alterations to that result will not be taken into account. If the official announcer does not declare a result at the end of a fight, the market will be settled on the result displayed on the applicable organisation's official site.
  2. If a fight results in a draw, the Fight Result will be deemed void and all stakes returned.
  3. If a bout does not take place within 48 hours of the given date and time, it will be deemed void and all stakes will be returned. Fights deemed to be "No Contest" or "No Decision" will have all markets settled as void.

Future Fights

  1. The one exception to the 48 hour rule above, is fights set up under the Future Fights sub-type. These fights have been set up before the exact date is known and will be reclassified under the correct event and date, once an official announcement has been made. These fights will only be voided if either fighter is scheduled to fight another opponent instead. Once a fight has been reclassified, it is then subject to the 48 hour rule as normal.

Change to scheduled number of rounds

  1. All outright bets on the match will stand. However round by round bets will be void.

Round Betting

  • Betting on the round in which the fight result will be determined.
  • If a fight is stopped before the full number of rounds have been completed, or if a boxer is disqualified and a points decision is awarded, bets will be settled on the round in which the fight was stopped.

Total Rounds

  1. If a fight is stopped before the full number of rounds have been completed, or if a boxer is disqualified and a points decision is awarded, bets will be settled on the round in which the fight was stopped.
  2. For settlement purposes where a half round is stated, then 2 minute 30 seconds of the respective round will define the ‘half’ to determine under or over. Should the round end exactly on this time then affected bets will be made void.

Failure to come out for a round

  1. If a fighter fails to come out for the next round, bets will be settled on his opponent having won the bout in the previous round.

“Win By Finish”

  1. KO, TKO, DQ or Submission counts as a finish

UFC Card Specials

  1. Only the main card and undercard fights will count. Early preliminaries will not be included. Bets will stand on the number of bouts scheduled to be on the full card, which includes all main card and undercard fights.
  2. Bets will stand so long as the exact number of bouts quoted in the market description take place. If any fighter withdraws, and is replaced, bets will stand. If a bout is cancelled without a replacement, changing the number of bouts taking place, then all bets will be void.
  3. Dead Heat rules will apply to the Fight of The Night, Submission of The Night and Knockout of The Night markets should two or more fights or fighters be awarded the honours.

  1. Teams paired together in a match are each priced to win.
  2. In the event of any of the named teams in a match changing before the match starts then all bets are void.
  3. In the event of a match starting but not being completed, all bets will be void.
  4. For competitions where two legged ties have a Golden Set to decide which team progresses (in the event of the tie being all square in matches won), then for settlement purposes the Golden Set does not count.
  5. To Qualify will be settled on the team progressing to the next round of the specified competition, and includes theoutcome of a Golden Set if played.

  1. All Bets will be settled according to the official result as declared by the Water Polo governing body.
  2. Unless otherwise stated by Betway, all match bets will be settled on the result at the end of regular time.
  3. If a match is abandoned before the completion of regular time is played, all bets on that match are void, except for those markets which have been unconditionally determined.
  4. If a match is postponed and rescheduled to take place within 24 hours of the original start time, bets on the match will stand.
  5. If the match is no longer playing at the venue advertised, your bet will still stand. Unless the venue has been changed to the opponent’s ground, in which case bets will be void. (In the case of international matches, if the venue remains in the same country bets will stand)

  1. ‘Winter Sports’ encompasses: Alpine Skiing, Biathlon, Bobsleigh, Cross-Country Skiing, Freestyle Skiing, Luge, Nordic Combined, Skating, Skeleton, Ski Jumping, and Snowboarding.
  2. Outright betting: Any bets placed on any participants who do not end up competing for any reason will be losing bets. For outright markets, dead heat rules apply.
  3. Should an event be postponed, bets will stand only if the event takes place at the same venue within a seven day period, otherwise bets will be made void.
  4. However, in the case of World Championship and Olympics, bets will stand on that particular discipline irrespective of whether the time and date of the event are rescheduled. If the event is abandoned and does not take place, bets will be void.
  5. If the conditions of a specific event are changed from those originally listed by the official governing body then bets will be void, unless settlement of the bet is already determined.
    1. Altered official distance - for Cross-Country and Biathlon, bets will be void if the official listed distance is changed, but will stand if the actual course distance is changed.
    2. Fewer rounds or order of events - with the exception of Ski Jumping events, where results will stand for all markets providing one round is completed in full (including if the event/round is subject to a re-start, but excluding Winning Margin - see below rule).
    3. Specifically for In-Play Ski Jumping - if an event is abandoned during the 2nd round, meaning that 1st round results become the official event result, then any bets placed after the completion of the 1st round will be void.
  6. Bets are settled on the official results/rankings of the International Ski Federation (FIS), the International Skating Union (ISU), the International Biathlon Union (IBU), the Official Olympic Committee or any official body deemed to have such authority for competitions. However, in the event of a disqualification, the podium presentation will count as the ‘weigh-in’ and determine the settlement of bets.
  7. Settlement of Wagers - Statistics provided by the official score provider or the official website of the relevant competition or fixture will be used to settle wagers. Where statistics from an official score provider or official website are not available or there is significant evidence that the official score provider or official website is incorrect, we will use independent evidence to support bet settlement. In the absence of consistent, independent evidence or in the presence of significant conflicting evidence, bets will be settled based on our own statistics.
  8. If a meeting has two identical races taking place on separate days and the first race is cancelled, then bets struck on the first event will be settled on the results of the second race.
  9. Specifically for Nordic Combined betting, if the results of the provisional competition round are used for the start of the cross country race, all event bets are void.
  10. In head-to-head betting, both competitors must start or bets will be made void. Should a competitor start and withdraw, bets struck on this competitor will be deemed losers.
  11. 11. At least one of the competitors must finish the whole race/tournament for bets to stand.
  12. 12. Total Medals/Points - Competitor(s) must complete required minimum number of events for action.
  13. 13. Round / Jump / Run 1 Markets In-Play - If an event is abandoned prior to the completion of Round 1 then bets will be void, unless settlement of the bet is already determined.
  14. If an event re-starts during the 1st Round / Jump / Run, all bets placed on markets offered In-Play prior to the re-start will be void, unless settlement of the bet is already determined.
  15. Winning Margin - Bets will be settled on the winning intervals/ranges listed by the event's official governing body. If the conditions of a specific event are changed from those originally listed by the official governing body then bets will be void, e.g. shorter course distances / fewer rounds or jumps / order of events.
Our Policy

We are committed to engaging our best endeavours to provide our customers with an enjoyable gaming experience. Whilst we recognise that gambling may cause problems for some individuals and to ensure that you continue to enjoy a safe and manageable play we fully support the purpose and principle of responsible gaming. We have therefore deployed several mechanisms that assess, check, investigate and support responsible gambling. Gambling involves risk. By gambling on this website, you run the risk that you may lose.

No persons under the age of 18 years are permitted to gamble. Winners know when to stop.

For assistance, please send an email to [email protected]

  • Identity Checks

    We take stringent steps to ensure that only people of legal age use our Services, including requesting you to send us a photocopy of your identification documents, such as a driver's licence or identity card, to verify the age and identity of new customers. The legal age for gaming online varies from country to country and so we advise that you do check the rules of your jurisdiction before you play.

    Any personal details we request from you are purely to verify your identity – this is a legal requirement for both your own and our protection. If you have any questions about our identity checks, please do not hesitate to contact us at any time.

  • Additional Responsible Gaming Features

    We actively encourage each of our customers to participate in the management of their gaming account and so offer the following responsible gaming features:

    Self-Exclusion

    You may, at any time, request temporary or permanent exclusion from our Service. The self-exclusion options available are:

    1. Brief break / Cooling-Off : the account is suspended for at least: 24 hours
    2. Temporary Suspension: the account is suspended for at least: 1 month
    3. Self-Exclusion: the account is suspended for at least: 3 months
    4. Permanent Self-Exclusion: the account is permanently closed and you will not be allowed to re-open it

    To request a cooling-off or temporary suspension, please send an email to [email protected];and this request once received, will be verified and reviewed by our Fraud and Risk Responsible Gambling Team. Measures will be taken by us to restrict gaming activity related to suspended accounts until expiration of the suspension period.

    In the case of a permanent self-exclusion request, we will contact you with a view to returning any remaining funds held in the account balance, less bonus money.

    NOTE: The account will only be considered for re-activation upon a customer's own request [email protected] and after a mandatory cooling-off period of 48 hours has lapsed. In certain instances, customers may be asked to provide us with supporting KYC documentation before the account reactivation is finalised.

  • Activity Statements

    Information regarding your account activity can be viewed while logged in under the my account section. The information includes details about your account balance, gambling history (including bet amounts, winnings and losses), deposits, withdrawals and other related transactions.

  • Underage Gambling

    It is illegal for anyone under the age of 18 to open an account and/or to gamble on the Betway platform. Betway takes its responsibilities in this regard very seriously.

    PLEASE NOTE THAT ANYONE UNDER THE AGE OF 18 FOUND TO BE USING THIS SITE WILL HAVE ANY WINNINGS FORFEITED AND MAY ALSO BE REPORTED TO LOCAL AUTHORITIES AND ENFORCEMENT AGENCIES.

    Filtering Systems Betway advises and encourages its customers to prevent minors from accessing gambling websites. Filtering solutions will aide and assist guardians and parents to regulate access to the internet, based on chosen criteria. Guardians / parents can use filters to prevent children from accessing gambling websites. If you share your computer with friends or family who are under the legal age to register or bet with our site, please consider parental filtering solutions such as:

    • Net Nanny&trade www.netnanny.com

    • CyberPatrol www.cyberpatrol.com

    If you wish to unsubscribe from marketing communications, please contact Customer Support on: [email protected]

  • External Gambling Help Organisations

    Betway encourages and supports its customers to be proactive in identifying excessive gambling behaviour and seeking assistance for gambling addiction and related problems. Should you or someone you know have a gambling problem, we advise that you consider assistance from the below recognised organisations:

    • Gamblers Anonymous - http://www.gamblersanonymous.org

    • GambleAware – http://https://about.gambleaware.org/

  • Gambling Self-Assessment Test

    For assistance in identifying whether to modify or seek help for your gambling behaviour, we suggest you complete the self-assessment test by clicking on the link below in order to impartially assess and better understand your current levels of play.

    •Gamcare – Self Assessment Test

    •Website: https://www.gamcare.org

Last updated: 18/05/2022

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