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Browse through our frequently asked questions to see if any of your queries can be quickly resolved.
Early settlement is a feature we offer on our Jackpots. It allows you to get money back on your Jackpot bet before all the games have been played. The Early Cash offer you get is based on our discretion.
Early settlement offers can be viewed from the "My Tickets" tab when logged into your Betway account. You Cash Out Offer will be displayed when available with either the “Solo Tickets” or "Syndicate" sub-tab selected. Only Captains will have the option to claim offers for syndicates.
The full offer amount or a portion can be claimed by adjusting the slider. If the offer is taken in full, your ticket will be closed. But should you cash out a portion of the offer, the ticket can be left as is for normal settlement.
You will win (or share in the case of multiple winners) the jackpot amount for that pool.
Two possible reasons:
You can view the information by following the below steps:
This is due to variable bet amounts placed. A full unit is when you stake KSh 95 to place a Jackpot bet. However, if you stake KSh 10, this will be considered as 0.105 unit instead of one full unit.
Below are possible reasons for this:
Sometimes your deposit does not reflect immediately due to a temporary connection downtime. All you need to do is refresh your Betway account as follows:
SMS the word Reset to 29029, we will reply with a new password within 15 minutes and you can logon with the new password and get back to betting on the biggest games from around the world.
You can also reset your own customized password by clicking on Forgot password in the top right hand corner of your Betway account. Then, enter your mobile number (e.g. 579999333), you will receive a code via SMS, which you will be required to input in the Reset Code field. Then, enter your new password under New Password and click on Request Password Reset.
In order to place a bet you will need to firstly log into your account, once logged in a tab of available sports to bet on will be displayed, this is ordered by popularity per region.
Early Cash Out is a feature which allows you to get money back on your bet before the game you have bet on is over.
The amount of money you get back is determined at the time you accept the offer and will depend upon the current likelihood of the bet winning or not. It could, therefore, be greater or less than the initial stake, but never more than the initial potential return.
This could be due to a connection timeout on your mobile device or computer. We suggest that you do the follow steps to try and resolve the matter:
We currently accept deposits from Airtel and M-Pesa accounts.
If your deposit still doesn’t reflect a few minutes after refreshing your Betway balance, please contact us via Live Chat, or email us the full SMS confirmation you received from Airtel or M-Pesa so that we can track down your deposit.
Withdrawals are paid instantly (up to a limit of KSh 70,000 per day for M-Pesa and KSh 50,000 per day for Airtel).
Withdrawals are paid back to the same mobile number you initially deposited from. Please bear in mind that this mobile number cannot be changed once the account has been registered.
If your withdrawal does not process instantly, this will be investigated and reprocessed (paid) within the next 24 hours. If it has been more than 24 hours and you have still not received your withdrawal, please contact our dedicated call center and one of our agents will gladly assist you.
A withdrawal may be delayed due to various reasons, such as maintenance, network errors (from the network provider), or the mobile money accounts may experience downtime.
Once the withdrawal has been requested you will receive SMS confirmation.
NB: You need to make at least one deposit in your Betway account and place a bet first before being eligible to withdraw any cash balance.
Bluejay limited -6th Floor, Westwing, Galana Plaza, Galana Road, the proprietor and operator of this website is licensed and regulated by the Betting Control and Licencing Board of Kenya (BCLB). Licence number BK 0000360 and Licence number PG 0000211. No persons under the age of 18 years are permitted to gamble. Winners know when to stop. Warning: Gambling involves risk. By gambling on this website, you run the risk that you may lose.
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