Browse through our frequently asked questions to see if any of your queries can be quickly resolved.


What are Betway’s withdrawal times?
Withdrawals are paid instantly. Mpesa up to KSh 70,000 per day. Airtel up to KSh 50,000 per day.

If your withdrawal does not process instantly, this will be investigated and paid the following day. If it has been more than 24 hours and you have still not received your withdrawal, please contact our dedicated call centre and one of our agents will gladly assist you.

Does Betway only support mobile money?

Currently we only accept deposits from M-Pesa. We are working hard to improve this and hope to be able to offer other options for other Mobile Money providers in the near future.


Is your deposit not reflecting?

Please click on the Cash button on the top left hand side of your screen to refresh your balance. If your deposit doesn’t reflect after a few minutes please contact us. Ensure you have your Mobile Money reference number handy so we can try track down your deposit.

Forgot your Betway Password?

SMS the word “Reset” to 29029 and we will reply to you with a new password. You will be able to log on with the new password and get back to betting right away.

Want to bet via SMS?

Betting via SMS with us is incredibly easy. Not only can you bet via SMS, but we also offer a wide range of functionality over SMS. Please note that currently we only offer SMS betting for the Match Result (1x2) market, as well as SMS betting for our weekly Jackpots. For more information on how to bet by SMS, follow our simple guide: how to bet by SMS

Need Game IDs?

Get Betway’s latest Game IDs delivered straight to your phone. SMS the word “Games” to 29029 and get Betway’s top games sent instantly.

Don’t want to wait for the top games to be played?

SMS the word “Next” to 29029 to get Game IDs for the next games that are going to be played.

Still can’t find the answer you’re looking for? Contact our support team