In the wake of the Covid 19 outbreak, many businesses have had to revise their business approach and more so how to engage with their customers. The pandemic meant that most businesses had to operate remotely, greatly influencing their customer care activities and engagements.

As a brand, Betway embraced the challenge in a bid to stay focused on its quest to provide a fun gaming experience and put in a few measures to ensure that our customers remained entertained and did not experience gaps with regard to interaction with our products.

Measures were put together to ensure that customers had the opportunity to reach out through chat, sms and social media platforms for any queries on a 24hour basis. Our customer service team have been on standby to assist any of our customers that came forth.

Despite the difficult times that have been brought about by the Covid 19 pandemic, Betway has been very keen on providing a remarkable gaming experience to our customers. As a result, the brand rolled out the Betway for the Fans promotion. With the kick-off of the EPL on the 12th of September, the promotion aims to offer Betway punters 30,000 reasons to be part of the action. Fans get a chance to win 43” TV with DSTV for a year, smartphones, airtime, cash and Free Bets.

The Betway team continues to endeavor to give its customers a fun gaming experience and we wish our customers a happy Customer Service Week. Cheers  to another year of great service.


About the Betway Group 

The Betway Group is a leading provider of first-class entertainment across sports betting and casino. Launched in 2006, the company operates across a number of regulated online markets and holds licences in Kenya, Uganda, Ghana, South Africa, Zambia, Mozambique and Nigeria.

Betway prides itself on providing its customers with a bespoke, fun and informed betting experience, supported by a safe and secure environment. Blue Jay Limited powered by Betway is licensed by the Betting Control and Licensing Board of Kenya.

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Published: 10/09/2020