We comply with all applicable data protection and privacy laws. If you do not understand how we handle or use the personal information you provide to us, then you are invited to send in any questions to https://www.betway.co.ke.
During the registration process; when you use your account; and when you request a withdrawal from your account, specific personal data (“Personal Data”) is collected including, but not limited to: government-issued ID number, PIN number, phone/mobile number, first and last name, date of birth, credit card data, home or another physical address, e-mail address, or other contact data.
In addition, we may collect and log a record of all telephone calls, internet communications, details of transactions you carry through the site and details of your visits to the site. Any personal data received is processed in accordance with your rights, obtained only for a specific and lawful purpose, kept in a secure manner, and is utilized for marketing purposes based on the opt-out principle. Please note that all correspondence and telephone calls may be recorded for training purposes.
Disclosure of Information
We will authorise the financial institution which you used when registering an account, to provide information about you should this be requested by the local Gambling Commission in relation to your gaming. We will disclose personal data when ordered to do so by any governing authority and/or under any legal provision contained in the governing law. We will also disclose information as required to enforce our Terms and Conditions.
For fraud detection and control purposes, you agree that we retain the right to transfer your personal data to third parties, including so-called AVS service providers and other partners, should the need arise. Furthermore, we reserve the right to disclose personal data to relevant recipients where we have reasonable grounds to suspect irregularities that involve an account.
Customer Relationship Management (CRM) and Marketing Materials
We reserve the right to process personal data for CRM / marketing purposes. By registering an account, you automatically opt in to all promotional marketing across all platforms. You can opt out at any point by contacting us at https://www.betway.co.ke.
Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. Please note that these websites may have their own privacy policies and that we do not accept any responsibility whatsoever for these policies. Please check these policies carefully before you submit any personal data, as we cannot be held responsible for the policies of partner websites.
Correction of Incorrect Account Information
You have the right to request access to your own personal data and/or have the right to correct and/or erase wrong and/or inappropriate data, so long as specific gaming regulations do not require us to retain certain personal information about you.
To exercise such rights, you are required to submit a request together with proof of identity to https://www.betway.co.ke.
Cookies / ActiveX
You agree that we may, from time to time, use a cookie and Active X components on your device to save information (such as user name, password, other personal details, e-mail address etc.) so you do not have to re-enter this information each time you visit our site. This cookie cannot be used to run programs or deliver viruses to your computer, and is uniquely assigned to you. It can only be read by a web server in the domain that issued the cookie to you. The primary purpose of the cookie is to enable you to save time and facilitate future access to the site.
Communication and Opt-out
In registering an account to use our service, you consent to us contacting you through any and all means of communication (whether in written or verbal form and including, but not limited to e-mail, telephone and SMS) in respect of matters relating to your account.
To unsubscribe from any or all forms of communication, please either use the ‘Unsubscribe’ link found in our promotional e-mails or contact us at https://www.betway.co.ke.